Beaton Research & Consulting

The 'Voice of Your Clients'​ for Australia and New Zealand's professional services firms.

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Dialogue

Blog Authors

Kenneth A. Grady
Timothy B. Corcoran
Joel Barolsky
George Beaton
Richard Burcher
John Chisholm
Mark Cohen
Ron Friedmann
Jordan Furlong
John Grimley
Anna Hinder
Warren Kalinko
Patrick Lamb
Michelle Mahoney
Stephen Mayson
Richard Moorhead
Jason Moyse
Heather Suttie
Katherine Thomas
Brian W Tang

Latest from Beaton Research & Consulting

Dear contributors, subscribers and other readers of Dialogue on Remaking Law Firms  Over the holiday break, I have decided that it’s time to make a number of changes in the direction and balance of my work.  These decisions will enable me to focus more intensely on my business interests. These include the accelerated digital transformation of beaton, our 15-year-old Voice of Your Clients services to larger professional services firms and FirmChecker, our ratings…
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Greeting to my loyal subscribers and contributors at the dawn of the third decade of the 21st Century. Dialogue on Remaking Law Firms has completed four years of service since we started in December 2015. It’s time to take stock, so I am seeking your input on Dialogue‘s future. Welcome to this short survey of the subscribers to Dialogue on Remaking Law Firms (Dialogue). The answers you provide are for the purpose of improving Dialogue; they will…
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Mark Cohen opens Law in the age of the customer with the statement: This is the age of the customer. The asymmetrical advantage that sellers long held over buyers is gone. Consumers have access to market information and choice that has transformed the buy-sell dynamic. Social media provides them with a reference source and a voice. The balance of power has shifted from the supply to the demand side. The customer is king in…
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Remaking News of the Week: Richard Susskind’s Online Courts features extracts from an early summary of Richard’s new jewel in the legal ecosystem. These are some of the central themes, fist carried in Legal Week. Early next year, I will publish my own review of Online Courts and the Future of Justice. “Even in the world’s most advanced jurisdictions, most civil disputes cost too much, take too long,  processes are antiquated, and the whole business…
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In introducing Commoditizing Legal Services, Heather writes “When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators”. One of the most significant trends brought to the legal market by alternative law companies is the variety of delivery methods that make legal services less complicated and expensive, and therefore easier for clients to purchase. In response, law firms that wish to stay relevant and solvent in this increasingly competitive…
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The six years since I published NewLaw New Rules – A conversation about the future of the legal services industry have been an exhilarating ride, no more so because of the inspiring people I have met as a result. Daniel van Binsbergen, CEO and Co-founder of Lexoo is one such person. We held this conversation recently. 1. The last decade has seen the proliferation of NewLaw business model providers of B2B legal services. How does…
Do BigLaw managing partners see their world differently? invites Dialogue readers to share their experiences and views on the extent to which BigLaw leaders align with and differ from C-suite executives in corporations. The Conference Board recently published The Future-Ready Organization reporting how CEOs and C-suite executives are thinking about the next few years and their vision for how their organisations will thrive in 2025 and beyond. What’s your view about BigLaw? In brief, here’s what…
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Today in Remaking News of the Week, I am sharing a case study in analytics featuring the work of Bryan Cave Leighton Paisner (BCLP) first reported in the Legal Executive Institute Forum magazine.  For many years BCLP has leveraged data in its data-driven approach to decision- making for the internal management of the firm, optimizing the delivery of legal work to clients and understanding the content and risks in clients’ legal portfolios. Authors Chris Emerson,…
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Lachlan McKnight is the CEO of LegalVision, an award-winning NewLaw firm. I had the pleasure of talking with him recently. 1. Lachlan, the last decade has seen the proliferation of NewLaw business model providers of B2B and  B2C legal services. How does LegalVision interpret this growth and the diversity in types of provider? The first point I would make is that many so-called ‘NewLaw’ firms are simply boutique breakaways. They are managed in the same…
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In Remaking News of the Week: Majority of US GCs expect a recession this week we report the just-published findings of the 2019 Altman Weil report titled, Law Departments Show Caution on Hiring and Spending in 2019. “Seventy-six per cent of Chief Legal Officers expect there will be a recession in the US within the next two years, a belief that may be fueling caution on law department hiring and spending levelst the long-running 2019 …