Beaton Research & Consulting

The 'Voice of Your Clients'​ for Australia and New Zealand's professional services firms.

The first article in this three-part series introduced enterprise legal service providers (ELSP’s), proclaiming their entitlement to the “elite” status accorded a cadre of brand-differentiated traditional partnership model firms. This essay analyzes in greater depth the emergent, transformative, and impactful role that enterprise legal service providers play in the global legal marketplace. This is Part 2 of Mark’s three-part series, with the third to follow on the Dialogue. .   ELSP’s are redefining the art of…
Here’s the essence. “Maybe traditional law firms will be replaced not by law companies, but by law firms — radically different law firms, to be specific. Law firms that, while still lawyer-owned and -operated, are also: efficient, accessible, progressive, modernized, collaborative, and resolutely, enthusiastically client-first.” Go the post and see the stringent criteria Jordan has set – and then put up candidates, including gif you think you qualify, your own firm.…
Mark Cohen takes another look at so-called ‘ALSPs’ in his recent Forbes piece, Law’s Emerging Elite: Enterprise Legal Service Providers. I have not-a-little licence in styling the elite law firms of the world as ‘alternative’. But, Mark’s point is just this: A handful of elite firms doing the biggest, most complex, bet-the-farm work are now starting to put daylight between themselves and the rest. In the not too distant future, it’s not unimaginable that the…
Today’s Remaking News of the Week: GCs’ budget woes covers recent Clyde & Co research reported in Richard Tromans’ Artificial Lawyer on 15 March 2019. This table from Artificial Lawyer shows GCs’ main challenges in acquiring and implementing new legal tech. It’s based on Clyde & Co and Winmark data. IMO this survey is another proof of the age-old Value equation. Translated this means Value (i.e. actual or perceived return investment) = Benefits to be derived (i.e.…
With a business person’s perspective, contributor Tim Corcoran, is back on Dialogue with Succeeding in BigLaw means business velocity. Tim’s is another compelling view of the gap between what clients need and what law firms, in the main, believe they are delivering. Referenced at the end of Tom’s post, our research on what clients see as and need from innovation makes the same point from another angle. I commend Tim’s piece. The practice of law…
Being from Australia, the birthplace of litigation funding, I am particularly pleased to bring Dialogue readers The rise and rise of litigation funding, written as a Q&A with Craig Arnott, Managing Director of Burford Capital.   Craig, let’s start with a summary of where litigation funding is on the rise in the Asia-Pacific and the reasons as you read them The use of litigation finance is on the rise around the globe as corporations are…
Dialogue contributor Richard Tromans features his major 11 October 2019 London conference in Remaking News of the Week: Legal Innovators Conference. Richard has lined up a stellar list of speakers who so far include: General Counsels from Vodafone and AlphaSights Heads of Innovation from Addleshaw Goddard, Linklaters, Slaughter and MayFreshfields and Clifford Chance Law firm partners with a strong focus on innovation and technology from TLTKennedys, McCann FitzGerald
Remaking News of the Week: Rise of LawTech Hubs highlights the Asia-Pacific aspects of a feature in Raconteur and my own post on LawTech hubs in the Asia-Pacific. Singapore The Singapore Academy of Law has set out a vision inter alia of ‘Singapore as a leader in cutting-edge legal tech’ and last year launched a LawTech accelerator and, among other initiatives, appointed Dialogue contributor Mark Cohen as Thinker in Residence. Hong Kong Hosting hacks, e.g.…
Today Dialogue is pleased to publish Map of fundamental technologies in legal services by Michelle Mahoney, Executive Director of Innovation with King & Wood Mallesons. It’s a valuable contribution, not least because to my knowledge, this map is the first of its kind. Readers’ views on the Map’s utility and way to improve it are invited.   The key benefit of the Map is the helicopter view it provides of the ‘big four’ technologies – AI, blockchain, enterprise systems (i.e.…
In The value of legal market positioning our regular contributor Heather Suttie argues that definitive legal market positioning leads to a distinctive, authoritative brand for a law firm. And the corollary is that trying to be everything to everyone means a firm stands for nothing in no one’s mind. Research (by beaton, my Voice of Clients consultancy) over many years amongst the clients of Australian and New Zealand clients of corporate BigLaw firms shows it is possible…