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ELM19, the annual Wolters Kluwer’s ELM Solutions user conference, along with our annual Executive Advisory Summit (EAS), both of which took place in Miami during November, were as successful as we ever could have hoped! Bringing clients together to network, learn, and give us their feedback is the highlight of our year.  Events for Senior Leaders and End Users  This exciting week began as we welcomed members of the ELM Solutions Executive Advisory Board to our EAS. The board is made up of senior leaders from customer companies who listen…
Among the training, panel discussions, great meals, and yacht parties, the ELM19 User Conference also presented an opportunity for attendees to gather in focus groups and share their experiences, as well as speak to ELM Solutions experts about their specific challenges. The focus group on Legal Analytics, led by Nate Cemenska, featured an informative conversation about the ways legal and claims organizations can use comparative rate data to support decision-making.  Focusing Attention Where It’s Needed  Nate shared a Tableau visualization with the audience as an example of…
As corporate legal and claims departments look to improve efficiencies, the bill review process is likely one of the first places they’ll tackle. Because, while bill review is obviously essential, it also has a tendency to be time-consuming, error-prone, and inefficient. It’s a cost-driver, not a revenue-driver.  Artificial intelligence (AI) is here to help. With AI and its adjunct technologies—machine learning and natural language processing—corporate legal and insurance claims teams can significantly improve the…
Nathan Cemenska, Director of Legal Operations and Industry Insights for ELM Solutions, hosted an informative ELM19 session on law firm scorecarding for corporate legal and insurance claims departments. Nate was joined by Heather McClow, Manager of Legal Operations at Lowe’s Companies, Katie Sanderson, Analytics Manager: Legal at Duke Energy, and Brad Spicer, Vice President, HQ Claims Manager at The Cincinnati Insurance Companies. After a rocky start featuring two fire alarms, the group talked about the value of law firm scorecarding and…
Attendees to Vincent Venturella’s introductory session on Predictive Insights learned a lot about this exciting new technology, which was launched at the conference. Vince began by citing the example of a person needing to find a cardiologist in Manhattan. A search turns up results in every neighborhood, but if the information about each doctor isn’t presented in a way that is relevant and easy to understand, how much confidence can you have in choosing the person who…
Over the years since e-billing and spend management were first introduced, legal operations has evolved and matured. As legal and claims professionals have developed higher expectations, there have also been advancements in the technology available to help control legal spend. At ELM19, ELM Solutions Senior Director of Product Management Jeff Solomon was joined by Jonathan Weber, Vice President of Claim Optimization at Chubb, and Michelle Gallagher, Senior Advisor, Legal Operations at Dell, to talk about…
Contract lifecycle management (CLM) is an exciting but relatively new aspect of the corporate legal business. That’s why Wolters Kluwer’s ELM Solutions made sure to include a session to help our conference attendees understand how contract lifecycle management technology could benefit them and what to look for in a potential vendor or solution. The session was presented by two of our CLM experts: Terry Sadowski, CLM General Manager and Segment Leader, and Lee Matthews, New Ventures Strategy…
ELM19 kicked off in Miami with a welcome and keynote address from Wolters Kluwer’s ELM Solutions General Manager and Executive Vice President, Jonah Paransky. Jonah spoke about the state of the legal operations industry and what we have to look forward to, both in terms of demands on legal and claims departments and the tools that will be available to help meet those challenges. The program also included a panel discussion about contract lifecycle…