Amazing Firms, Amazing Practices

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Why it matters: Complacency will hit US law firms hard. That complacency stems from the illusion that American lawyers are protected from the incursion of those who are not licensed to practice in the US. The Story: Artificial Lawyer spoke to Emily Foges, the new lead partner of Deloitte’s Legal Managed Services (LMS) group. They explored the group’s growth plans, how it will serve clients, leveraging legal data, not using the billable hour, and how it will work with its…
Why it matters:   The digital transformation war is escalating in many ways:   The number of credible entities that are combatants  The talented individuals that the combatants must retain or acquire   The result will be the evolution of smarter and better platforms and processes that will be like nectar to GC’s and which will drive down cost without killing profitability for the providers. Many traditional law firms are oblivious to what is happening and…
THE STORY: In this video series that was produced by the Law Society of the United Kingdom and Wales, Nick Jarrett-Kerr – my Edge International colleague – offers guidance that is comprised of pure gold and precious gemstones. CAREFULLY CONSUME EACH VIDEO: Watch as Nick in his laid-back style takes you to places that most modern thinkers have not visited. ABOUT NICK JARRETT-KERR: Edge International Principal Nick Jarrett-Kerr is a law office management legend. He was…
Managing Partners: Capitalize on your firm’s opportunity to enhance your outreach program to clients.* Why It’s Important The extremely fragile state of mind of your clients makes this essential for three reasons: It’s the right thing to do. You will help them. The unique opportunity is NOW, when client needs are intense. Your firm’s relationships with your clients will be forever enhanced. My Research / Hands-On Experience In my research with individual attorneys and client…
WHY THIS IS IMPORTANT: In this year of the COVID-19 pandemic, far too many meetings and conferences are being kicked down the road to new dates that should instead be converted into virtual events. The decision by the American Bar Association to move its annual meeting online is a sign of true leadership. Over the years, the ABA has been criticized for many things, but right now I think they deserve a salute from all…
In most of the cultures on this planet, it is not polite—nor is it easy—to say “no.” In fact, in most cultures, saying “no” is considered inappropriate behaviour. As a result, due to our backgrounds most of us find it very difficult to say “no” when we have to, or when we should, in business or professional situations. However, we do ourselves no justice, nor do we serve our clients well, nor do we serve…
This article is derived from actual counseling sessions with managing partners who are operating under tremendous pressure and are doing the best they can to prioritize the the key elements of Remote Working. Topics: financial viability staff who were mainly office-related – receptionist, etc. protecting existing relationships care of staff and vendors effectiveness at marketing and business development video production (including equipment) quality – standards of excellence engendering high satisfaction levels adherence to the firm’s…
WHY THIS IS IMPORTANT: My question is this: Thailand  today… where tomorrow? I contend that law firms in the USA, the Commonwealth and other regions cannot afford to be complacent or to ignore announcements such as this by major entities from outside the traditional legal industry, especially the Big 4. THE STORY: A mid-February post on the KPMG website announced the launch in Thailand of KPMG Legal, an initiative intended to provide “a full range…
WHY THIS IS IMPORTANT: Britain’s largest publicly traded law firm is in acquisition mode, “expanding its legal presence in Poland, Spain and Germany. It even has its sights set on expanding in Canada.” – CBA/ABC National I worry for the law firms that are not monitoring such changes to our profession.  Even a small committee to keep an eye on things global will act as an early warning system. Get a few people at your…
WHY THIS IS IMPORTANT: As a believer in dashboards, I am excited to see this kind of focused collaboration that aims to enhance the reputation of the legal profession by doing something truly useful for clients. Bravo to those who are creating innovative ways to access meaningful data. THE STORY: Law.com reports that a consortium made up of Am Law 100 firms, Fortune 500 legal-ops departments, alternate legal service providers and others is working to…