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I am so pleased to have been a guest on Steve Fretzin’s Podcast: Be That Lawyer with Steve Fretzin. In the episode, Steve and I discuss: Leadership agility in trying times and attributes of successful leaders. Learning, as a lawyer, from businesses and what works for them. The fragmentation of the law industry and how it affects the exploration of new ideas and forward thinking. Supplementing your own training as an individual lawyer. I hope…
It was such an honour and a pleasure to be a guest on the prestigious podcast of my friend, Richard Levick. Few people have Richard’s expansive knowledge and experience in the legal profession, and it was a joy to spend time with him. I hope you might enjoy our conversation. Agility in the Face of Fragility With Gerry Riskin, Founder of Edge International and Host Richard Levick of LEVICK    In House Warrior  …
I was delighted to be asked to create an article on leadership for the Law Practice Management Magazine of the American Bar Association. My hands-on work with law firm clients has been very focused on the pandemic, remote working, and the need for extra special consideration of members of firm teams due to the strains and stresses created by the pandemic environment. Smart people tend naturally to focus on the “efficient and effective”, however sometimes…
Why it matters: Complacency will hit US law firms hard. That complacency stems from the illusion that American lawyers are protected from the incursion of those who are not licensed to practice in the US. The Story: Artificial Lawyer spoke to Emily Foges, the new lead partner of Deloitte’s Legal Managed Services (LMS) group. They explored the group’s growth plans, how it will serve clients, leveraging legal data, not using the billable hour, and how it will work with its…
Why it matters:   The digital transformation war is escalating in many ways:   The number of credible entities that are combatants  The talented individuals that the combatants must retain or acquire   The result will be the evolution of smarter and better platforms and processes that will be like nectar to GC’s and which will drive down cost without killing profitability for the providers. Many traditional law firms are oblivious to what is happening and…
THE STORY: In this video series that was produced by the Law Society of the United Kingdom and Wales, Nick Jarrett-Kerr – my Edge International colleague – offers guidance that is comprised of pure gold and precious gemstones. CAREFULLY CONSUME EACH VIDEO: Watch as Nick in his laid-back style takes you to places that most modern thinkers have not visited. ABOUT NICK JARRETT-KERR: Edge International Principal Nick Jarrett-Kerr is a law office management legend. He was…
Managing Partners: Capitalize on your firm’s opportunity to enhance your outreach program to clients.* Why It’s Important The extremely fragile state of mind of your clients makes this essential for three reasons: It’s the right thing to do. You will help them. The unique opportunity is NOW, when client needs are intense. Your firm’s relationships with your clients will be forever enhanced. My Research / Hands-On Experience In my research with individual attorneys and client…
WHY THIS IS IMPORTANT: In this year of the COVID-19 pandemic, far too many meetings and conferences are being kicked down the road to new dates that should instead be converted into virtual events. The decision by the American Bar Association to move its annual meeting online is a sign of true leadership. Over the years, the ABA has been criticized for many things, but right now I think they deserve a salute from all…
In most of the cultures on this planet, it is not polite—nor is it easy—to say “no.” In fact, in most cultures, saying “no” is considered inappropriate behaviour. As a result, due to our backgrounds most of us find it very difficult to say “no” when we have to, or when we should, in business or professional situations. However, we do ourselves no justice, nor do we serve our clients well, nor do we serve…
This article is derived from actual counseling sessions with managing partners who are operating under tremendous pressure and are doing the best they can to prioritize the the key elements of Remote Working. Topics: financial viability staff who were mainly office-related – receptionist, etc. protecting existing relationships care of staff and vendors effectiveness at marketing and business development video production (including equipment) quality – standards of excellence engendering high satisfaction levels adherence to the firm’s…