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The Legal Ops Blog

It might sound clichéd, but communication is key to successful client/outside counsel relationships. Strong communication should exist from the Request for Proposal (RFP) to invoicing and throughout the life cycle of the relationship. Client frustration is seldom the result of

Outside counsel guidelines (OCGs) are a way for clients to set expectations regarding processes, procedures, and handling of matters. Common guidelines relate to rates and expenses (discounts, alternative fee arrangements, travel, and other cost-related exclusions); matter management (budget requirements, early