CFPB Issues Guidance on Doing Business with LEP Consumers
On January 13, 2021, the Bureau issued a guidance statement regarding the provision of financial products and services to consumers with limited English proficiency (the Statement). In the Statement, the Bureau defines a consumer with “limited English proficiency” or a “limited English proficient” (LEP) consumer as a person who has a limited ability to read, write, speak, or understand English.
Noting that LEP consumers have considerable credit needs but often encounter language access issues that…