Topic
Client Communication
250 published works
Ethicking
Does diligent representation mean I have to answer client e-mails on weekends?
Years ago, before law school, I talked to a friend who was a junior associate in a big law firm in a big city. I asked her about her work…
Solo Practice University Blog
Responsiveness: The New Battleground for Attorneys
Anyone else feel like the client expectation bar seems to rise at double the rate each year? From offering support via Twitter and Facebook to battling Yelp reviews, solo and…
Trial Law Review
Can You Get a Straight Answer from Your Attorney? It Depends
By William Hale
There is a running joke among lawyers and those that interact with lawyers that no matter what question you ask the answer is always “It depends.” Part of why that…
Smokeball Blog
An attorney’s brief guide to great client communications
Think about all of the positive relationships that you have in your life. What do they have in common? Whether a great business partnership or a healthy relationship with your…
The Attorney Marketing Center
Is it okay to tell a client, “I don’t know”?
By David Ward
When we prep a client for a statement or depo we tell them it’s okay to say, “I don’t know” or “I don’t remember”. It’s safe. A way to keep…
The Attorney Marketing Center
Here’s the real reason you should take notes at a client meeting
By David Ward
Some lawyers write a lot, some jot down key points, but most lawyers take notes when they meet with a client. Why do it? To document what was said? To…
The Attorney Marketing Center
Assume I’m as dumb as a rock
By David Ward
I had an eye infection and went to see a doctor. I won’t do my usual rant about not making the patient (client) wait for 40 minutes before you see…
Law Practice Tips
Best Practices for Attorney-Client Communication
By Jim Calloway
Communication is something we all do every day. Some days we do it better than others. We have all had the experience of making some statement we immediately wish we…
Sui Generis
New Jersey on the ethics of ‘reply all’ emails
By NBlack
Here is a recent Daily Record column. My past Daily Record articles can be accessed here. ***** New Jersey On The Ethics Of “Reply All” Emails Lawyers have communicated with clients via electronic means…
The Suite Spot
How Best To Communicate in Today’s Environment
By Gail Ruopp
Communication with clients and prospective clients has always been very important. Due to the current climate, it is even now more important to ensure that clients and potential new clients…