Topic
Client Communication
250 published works
The Law for Lawyers Today
Client choice, communication are “paramount” when firm dissolves, says D.C. ethics opinion
By Karen Rubin
Dissolving a law firm is a process, not an event, the D.C. Bar Legal Ethics Committee said in a new opinion released earlier this month, and some ethical obligations continue…
In Search of Great Customer Experiences
Email etiquette: think about it from your client’s perspective.
By Patrick Lamb
I just spent a couple of minutes looking for the telephone number of someone who sent me an email. No big deal, except that if it is your client’s time…
LawSites
Zipwhip Lets You Text With Clients Using Your Main Office Number
Texting is the most widely and frequently used smartphone feature, according to Pew Internet, with 97 percent of smartphone owners using it regularly. But lawyers are often reluctant to advertise…
Animal Law Update
Effective client communications is the key to success in veterinary medicine
Effective client communications is the key to success in many professions, including the practice of veterinary medicine. While serving on the New Jersey State Board of Veterinary Medicine for nearly…
LawSites
New Today from CosmoLex: Client Portal, Messaging, Document Storage and More
[caption id="attachment_13315" align="aligncenter" width="751"] Global launch menu for common activities.[/caption] In a major update scheduled to be released today, the cloud practice management platform CosmoLex is rolling out a number…
The Rainmaker Blog
3 Surefire Strategies to Put a Stop to No-Shows
No-shows -- prospective clients who book an appointment but fail to show up -- are not only frustrating, they are a waste of time, money and resources. All lawyers hate…
Washington Workers Compensation Blog
Legal Help
By Terri
I get quite a few questions on this blog and on the phone which start with, “I already have an attorney . . ” Which begs the question – Why…
The Law for Lawyers Today
Don’t bcc your client on e-mails to opposing counsel, NY state bar advises
By Karen Rubin
What's ethical may nonetheless not be a best practice -- timely advice from the ethics committee of the New York State Bar Association, which weighed in recently with an ethics opinion on the…
The Rainmaker Blog
3 Ways to Fire Up Your Law Firm’s Profit Potential (Part 1 of 3)
Look at any business in history and there is always more upside for companies that are more innovative. The downside is reserved for those that cling to the old ways…
LawSites
In-House Counsel Value Client Alerts and Newsletters over Blogs
Corporate counsel find more value in law firm client alerts and practice group newsletters than in blogs, according to a survey published this week. When corporate counsel were asked what…