Topic
Client Relations
1,404 published works
The Suite Spot
Using AFAs for Transparency and Expectation Setting
The big takeaways: Alternative Fee Arrangements (AFAs) give clients predictable costs while allowing firms to align legal payment models with value and efficiency. CARET Legal supports AFAs through flexible billing…
H & E Blog
Client Retention Mistakes: Why Attorneys Lose Clients
If you’ve been practicing law long enough, you’ve heard the stories: A “great client” suddenly ghosts you. A loyal referral partner stops sending cases. Or worse — you deliver excellent…
The Attorney Marketing Center
“Thank you” is the next step, not the last
By David Ward
The case is closed. The client’s happy. You got paid. Now what? Yes, you say thank you. And send a handwritten thank-you note. And call the client the next day…
Case Status Blog
Why Law Firms Are Leaving “Dumb Tools” in 2025
By Paul Bamert
In 2018, the idea of giving clients an online portal felt revolutionary. Law firms could finally say, “Check your portal for updates!” and call it digital transformation.Fast-forward to 2025, and…
Harrington Communications Blog
Addressing the “Unknown Unknowns” for Your Clients
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. Clients hire you to solve…
Harrington Communications Blog
Stay Close to Your Clients
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. A recent Thomson Reuters study…
The Attorney Marketing Center
Clients don’t always know what they want
By David Ward
Henry Ford once said that if early automakers had listened to their customers, they’d have built a faster horse. Customers don’t necessarily know what they want until they see it.…
Clio Blog
Why I Moved to Flat Legal Fees (And Why Alternative Pricing Works for Lawyers and Clients)
By Lisa Temple
There are a lot of ways to run a law firm, but for my firm, Temple Law, prioritizing our core values is non-negotiable. From the start, I’ve asked myself: Why…
The Social Media Butterfly
How Stronger Relationships Lead to Business Development
When people think about business development, they often imagine something complicated. They picture detailed plans, networking events that feel forced or long reports that never get used. The reality is…
The Social Media Butterfly
How Lawyers Can Make Business Development Part of Their Everyday Practice
Many lawyers and business professionals tell me they aren’t sure where to start with business development. They picture themselves giving big presentations, walking into a room with a polished elevator…