Topic
Client Relations
1,404 published works
Legal Marketing Blog
More on What GCs Look For in Outside Law Firms
By Tom Kane
A panel of general counsel at the September meeting of Legal Marketing Association’s Metro Philadelphia Chapter told the audience that they REALLY crave better communications and efficiency from outside counsel.…
3 Geeks and a Law Blog
Tech Annoyances – Part 3
By Greg Lambert
TIP: Send A LOT of Content Daily email newsletters are perhaps the best thing you can do to annoy your clients each every morning. Clients truly desire the minutia of…
Legal Ease Blog
(Don’t) Do Something! Don’t nickel and dime your clients!
I'm writing this post from the NACBA (National Association of Consumer Bankruptcy Attorneys) conference on Hilton Head Island in South Carolina. I arrived here via plane, and the ridiculous airline…
Legal Marketing Blog
“Thank You for that Referral – Last Year”
By Tom Kane
Oops. That note to a referral source might be a bit tardy, but a late “Thank You” is better than no thank you according to Thom Singer on Some Assembly Required,…
Legal Marketing Blog
Time to Get Closer to Clients
By Tom Kane
To borrow from the quote by J. Wallace Day about keeping friends close and enemies closer, I might suggest that in a down economy, one should keep their family close…
Legal Marketing Blog
Email vs. Phone vs. In-Person Meeting? Four Viewpoints
By Tom Kane
The e-mail question is: "To what extent can you substitute emails for telephone calls and face-to-face meetings when maintaining and developing relationships with clients and other key market contacts?” …
Legal Ease Blog
Fast-Talking Potential Clients Into Services They Don’t Want or Need is Bad Business – and Ethically Questionable
I think the following experience that I had yesterday is instructive for lawyers, even though it isn't directly related to the practice of law. I accept credit cards from my…
The Rainmaker Blog
Legal Marketing Is Essential for Law Firms
Many people mistakenly believe that a small or large law firm that enjoys success represents a multitude of clients in a variety of specialties and continually keeps busy, doesn't need…
Legal Ease Blog
Attract and retain high value clients even in a difficult economy
The most important people in your practice are your clients. Without them, you have no practice. In this tough economy, it’s more important than ever that you retain the clients…
Legal Ease Blog
What Have You Done for your Clients Lately?
By Allison Johs
If you accept that 80% of your business comes from 20% of your clients, and that it's easier to get more work from existing clients than it is to get…