Topic
Client Relations
1,404 published works
Legal Marketing Blog
Are You Interviewing Your Clients?
By Tom Kane
Since I started interviewing law firm clients in 1990 (even used a film crew to capture five of them on a VHS tape – I’ll bet you remember what those…
NJ Family Legal Blog
Clients Can Help
I urge you to check out our partner, David Draganosky's (from our Montgomery County, PA office)post on the PA Family Law Blog entitled "Client's Can Help - 14 Tips for…
Legal Marketing Blog
It Really Is All About Satisfied Clients
By Tom Kane
Okay, every lawyer knows that, right? It’s so basic, so common sense, so elemental, so essential, so basic (alright, I’ll stop with the synonyms). Why then are clients unsatisfied even when the…
Legal Ease Blog
How Can You Use Past Results in Your Marketing?
There are a lot of ways that you can use past results, regardless of your practice area – although obviously you need to carefully review your state’s ethical rules to…
Legal Marketing Blog
How is Your “Working Relationship” With Clients?
By Tom Kane
Often I seek out ideas from the non-legal world that I think will be applicable to lawyers and law firms. One of those sources that I have used before is Michael…
Legal Marketing Blog
Being Nice is Nice,… and Nice for Business
By Tom Kane
Have you heard the sales axiom that goes “All things being equal, people buy from people they like?” I certainly believe that because that drives my purchases. The other adage I don’t…
Legal Ease Blog
Do Something! Stay in Contact
By Allison Johs
Lawyers often ask what they can do quickly and easily to increase their business. The best marketing and business development efforts are part of an overall plan that is carefully…
Legal Marketing Blog
How Convenient is it for Clients and Prospects to Reach You?
By Tom Kane
When you look at your “To Do” list, do you always do those things first that are important, necessary and urgent? Heck no, if you’re a talented procrastinator like me. I’m…
Legal Ease Blog
More on bad clients- How do you identify them?
By Allison Johs
One of my posts last week was about the 'hmm' - using your intuition and paying attention to that 'hmm' that signals something wrong. Sometimes we ignore the signal that…
Real Lawyers Have Blogs
David Maister, law firm practice consultant [LexBlog Q & A]
By Rob La Gatta
David Maister is a well-known figure in the legal community, who has been advising professional service firms for more than two decades. An author, blogger, public speaker and consultant, Dave…