Topic
Client Relations
1,404 published works
Business of Law
Email Free Fridays As Tool To Strengthen Client Relationships
By Patrick Lamb
Life without email? Probably not happening. But what about a day without email? Just imagine--an entire day where you actually had to ... speak with people. Gulp! As…
Legal Marketing Blog
Make Friends for Long Term Client Relationships
By Tom Kane
I have often preached at seminars and law firm retreats, that the key to successful legal marketing is to go out and befriend people. My formula goes something like this:…
Legal Ease Blog
Don’t End Up in the Customer Service Hall of Shame
MSN Money has come out with its 2008 Customer Service Hall of Shame "winners." Times are tough and everyone is stretched to the limit. Many of the companies on the…
Legal Ease Blog
Do Something! Bring a Client
By Allison Johs
Earlier this week I talked about Primerus, and how impressed I was by the group and its philosophy. This week's 'Do Something!' post is inspired by Primerus. At the event…
Legal Ease Blog
Do Something! Bring a Client
Earlier this week I talked about Primerus, and how impressed I was by the group and its philosophy. This week's 'Do Something!' post is inspired by Primerus. At the event…
The Legal Watercooler
What do you consider the hardest part of your job?
Law firms can be challenging places to work. Lots of highly intelligent, highly compensated people running around. So what's the challenge you find most daunting? For me, it's convincing partners…
Legal Marketing Blog
How Not to Treat Your Clients – And Get Some “Religion” Instead
By Tom Kane
My friend Dan Hull tells us a story on his What About Clients? blog about his childhood friend, who may be just a bit weird – with a sense of…
Business of Law
The Unique Relationship Between Clients and Lawyers: The Lawyer’s View
By Patrick Lamb
Trust me, for a moment at least, that all of the following points eventually will come together. Every time I have the opportunity, I ask in-house counsel about whether their…
Legal Ease Blog
Do Something! Create a Follow Up System
By Allison Johs
Do you have a follow up system in place? How many opportunities are you missing if you don't?If you're like most professionals, you meet new people on a weekly basis.…
Legal Ease Blog
Do Something! Review your client list – is it time to weed out some clients?
By Allison Johs
Do you have some some clients that you would rather not work with? Do you cringe when you know a particular client is on the telephone or wants to schedule…