Topic
Client Relations
1,404 published works
Legal Ease Blog
More on bad clients- How do you identify them?
One of my posts last week was about the 'hmm' - using your intuition and paying attention to that 'hmm' that signals something wrong. Sometimes we ignore the signal that…
Legal Ease Blog
Are you ignoring the “hmm..”?
Oprah Winfrey's TV show yesterday was all about how intuition (and sometimes fear) give us clues that we often ignore. Oprah likes to call this the "hmmm" -- it's that…
Legal Ease Blog
Client Experience and Marketing Your Law Practice
This morning I read an article in RainToday.com, a newsletter directed to professional service firms, that talked about client experience, one of my favorite topics. The article, Starbucks, Disney and…
Legal Ease Blog
How Does the Client Define Value, And What is the Lawyer’s Role in Communicating Value?
Last month, the Greatest American Lawyer posted about Clients Who Don't Understand Value. The post is all about two clients with whom the GAL had to part company, due to…
Cordell Parvin Blog
Little Things Matter: You Don’t Have to be a Travel Agent
The attorney in this Little Things Matter story is not a travel agent. He took a little time to give his client some tips that would make his client's NOLA…
Legal Marketing Blog
Build On Your Relationships During The Holidays
By Tom Kane
With the holidays fast approaching, don’t miss out on the opportunity to building on your client relationships. Bob Weiss has an article entitled “Keep Your Top Clients in 2008” that appears…
The Rainmaker Blog
3 Keys to Reaping the Rewards of Relationships
I was recently coaching a law firm partner at a small east coast law firm who was lamenting how slow new business has become in the past few months. As…
Litigation & Trial
What Role Do You Serve in Your Clients’ Lives?
Calculated Risk is upset with the following survey conducted by the Securities Industry and Financial Markets Association (SIFMA):"If you could have a free consultation session with an expert, which would…
Real Lawyers Have Blogs
Should small law firms blog?
Bill Slawski, Director of Search Marketing at KeyRelevance, has a nice post at Search Engine Land asking 'Should small businesses blog?' Thought it applied to you guys in smaller law…
Legal Ease Blog
10 Ways to Lose Good Clients
You've probably heard that it's easier to get more business from existing clients than it is to get new business from new clients. But sometimes those good clients fall by…