Topic
Client Relations
1,404 published works
Legal Ease Blog
Why Do You Have Difficult Clients?
By Allison Johs
Unfortunately, sooner or later, most of us get caught with difficult clients. But there's no reason to get caught with the same kinds of difficult clients over and over, is…
Legal Ease Blog
Why Do You Have Difficult Clients?
Unfortunately, sooner or later, most of us get caught with difficult clients. But there's no reason to get caught with the same kinds of difficult clients over and over, is…
Legal Marketing Blog
To Mail or Not To Mail – Directly?
By Tom Kane
Cold calling and direct mail are two of the least effective forms of legal marketing in my view. Advertising comes in a close third. Since law firms are in the personal services…
Legal Ease Blog
The Art of Apology
I've talked about apologies before, most recently with respect to the JetBlue troubles in the aftermath of the storm that hit the northeast on Valentine's Day (see my posts, What…
Legal Ease Blog
What Can Lawyers Learn From JetBlue’s Recent Troubles?
JetBlue has been in the news a lot in New York lately. The winter storm here on Valentine's Day caused more than the usual delays and cancelations. Passengers were stranded…
Legal Marketing Blog
Stop Procrastinating – Fire Those Bad Clients
By Tom Kane
This is a topic I have addressed before, but is worth repeating. Your firm would be better off firing bad clients. Your time would be better spent focusing your law…
LawBiz Blog
Law firm coaching for client care
By Ed Poll
In today's posting, Tom Collins talks about customer care. He cites David Maister and Tom Peters. One doesn't have to go that far ... just look at your State Bar's…
Legal Marketing Blog
Best to Not Focus on Yourself
By Tom Kane
Don’t make the mistake of trying to impress clients or potential clients by talking about yourself and your terrific experience during a business development meeting. As many others, and yours…
Legal Marketing Blog
CLO Survey: More on the Bad News
By Tom Kane
In my last post, I discussed the good and bad news for law firms as a result of the recently released Association of Corporate Counsel's “2006 Chief Legal Officer Survey." …
Legal Marketing Blog
Keys to Attracting and Keeping Clients: Trust and Quality Service
By Tom Kane
More than a quality legal product is necessary to retain clients. Both quality service and trust are keys to keeping clients happy (the best source of new business and referrals).…