Topic
Client Relations
1,404 published works
Amazing Firms, Amazing Practices
Bad email etiquette can send client relations plummeting
By Gerry Riskin
Here’s a quote from an article called ‘Yours Truly,’ the E-Variations in today’s New York Times:Many e-mail users don’t bother with a sign-off, and Letitia Baldridge, the manners expert, finds…
Amazing Firms, Amazing Practices
The Art of Delegating – essential to client relations
By Gerry Riskin
I have included "delegating" as a client relations skill for 23 years - with it comes increased client satisfaction - without it comes client and associate dissatisfaction - you choose.…
Legal Ease Blog
How do I convince clients that they need my legal services, particularly with the proliferation of ‘do it yourself’ packages on the internet?
Competition on price will always be out there. There will always be someone who is willing to do it for less – whether that be another lawyer, an online legal…
Legal Ease Blog
Remembering the Real Reasons Why You Work
By Allison Johs
Yesterday I was meeting with a potential client. I asked him what he wanted to accomplish, not just for his firm, but for himself. He looked a little taken aback…
The Right Coast
Interesting client Tom Smith
My brother Steve is part of the team representing these interesting folks; he's a litigator in Hawaii.
LawBiz Blog
To ensure satisfaction to the client and payment to the lawyer, a lawyer must budget an engagement before starting …
By Ed Poll
If a tall skyscraper can be built under a fixed fee contract, clients frequently ask why the cost of their “simple” matter can’t be estimated before beginning work. A lawyer…
Legal Marketing Blog
What Did You Say? How Are Your Listening Skills?
By Tom Kane
Listening is a critical skill needed for effective legal marketing, not to mention for meaningful communications for any reason with anyone you encounter in life. But as to law firm…
Legal Ease Blog
Why Law Firms Get Fired
This morning's ABA Journal e-report contained an article noting that 70% of in house counsel are NOT satisified with the firms that do work for them. The article cites a…
Legal Ease Blog
Injecting Your Own Personality Helps Build Client Relationships and Boost Morale
By Allison Johs
There's a great little piece in this week's ABA Journal e-Report on a Philadelphia law firm that's using kids' art to create a welcoming atmosphere for both employees and clients.The…
Business and Commercial
The Wide Gulf Between Lawyer Perceptions And Those Of Their Clients
By Patrick Lamb
Inside Counsel just published their 17th Annual Survey Of General Counsel. Fascinating stuff. Consistent with my recent posts on the Lake Wobegon Effect (here and here), the Survey reveals that…