Topic
Client Relations
1,404 published works
Business and Commercial
The Geography Factor In Great Client Relationships
By Patrick Lamb
I've long advocated face-to-face time with clients. (See prior posts here and here.) Larry Bodine put some real life spin on this advice in a great post.
Legal Ease Blog
Why Your Receptionist May Be The Most Important Person in Your Office
By Allison Johs
OK, so perhaps my title is overstating things a bit - just a bit. I've long felt that the receptionist is one of the key players in a law firm,…
Legal Marketing Blog
Managing Client Expectations
By Tom Kane
It should be obvious that client dissatisfaction is mostly based on not meeting their expectations. I have argued on more than one occasion (here and here) that exceeding client expectations…
Legal Ease Blog
Why Lawyers Are Bad at Client Service
I published a post last week about excellent client service that has prompted a fair bit of discussion both on the blog and off. I received an email from a…
Legal Ease Blog
Why Are You Really Losing Clients?
Michelle Golden of Golden Practices has an excellent post about the real cause of lost clients in professional services firms. As her post notes, the 'reasons' law firms think they…
Legal Marketing Blog
KISS And Talk With Your Clients
By Tom Kane
It's no surprise to anyone who reads this blog that I STRONGLY believe in seeking client feedback as a major legal marketing tool. It doesn’t have to be a difficult…
Legal Ease Blog
Can Excellent Client Service Be Taught?
A brief article in the July 2006 Inc. magazine caught my eye. The piece was about customer service in restaurants, but the lesson applies to law firms, too. A reader…
Legal Marketing Blog
The Seven Deadly Sins of Client Relations
By Tom Kane
With tongue, I believe, firmly inserted in cheek, Dan Hull at What About Clients? shares some advice on how to treat clients (allegedly attributed to an unknown lawyer - circa…
Legal Ease Blog
The Dilemma Over Legal Fees
Carolyn Elefant has written a couple of posts in the past few weeks that are good starting points for discussing fees and how lawyers determine fees. I'll be discussing them…
The CPA Desk
Mind the Gap: Interim Praise a Good Thing
By Greg Price
Richard Scruggs' article from the Center for New Ventures & Entrepreneurship's May newsletter - "Lessons Learned From an Aggie Ring" - really hit home for me. When was the last…