Topic
Client Relations
1,404 published works
Legal Marketing Blog
Existing Clients Are Best Source of New Business
By Tom Kane
From my own experience over two decades, clients are the best source of new work for law firms. Second best are referral sources. Okay, you’ve heard me toot that horn…
Cordell Parvin Blog
Client Cross-Servicing Process
The objective is to expand relationships with existing clients to cover areas not currently part of the relationship. You need to remember that selling will not work. Showing the client…
Legal Ease Blog
Exceeding Client’s Expectations
By Allison Johs
Tom Kane of the Legal Marketing Blog posted yesterday (once again) about exceeding clients' expectations. It refers to an earlier post, wherein Kane opines that exceeding clients' expectations is a…
Legal Ease Blog
Exceeding Client’s Expectations
Tom Kane of the Legal Marketing Blog posted yesterday (once again) about exceeding clients' expectations. It refers to an earlier post, wherein Kane opines that exceeding clients' expectations is a…
Legal Marketing Blog
Again, Exceed Client Expectations
By Tom Kane
Those in the legal business know that “sometimes” lawyers fail to meet – never mind exceed – client expectations. Some of this may take the form of not returning calls…
Legal Marketing Blog
Client Site Visits Result In Work
By Tom Kane
Readers of this blog have most likely picked up on the fact that my number one most effective legal marketing tactic is to visit your clients at their place of…
Legal Ease Blog
More On Client Experience: Can Your Clients Find What They Need On Your Website?
I was reading today's MarketingProfs Today, when I was struck by an article by Leigh Duncan about her bad experience at an Apple store. Although generally a fan of Apple…
Legal Marketing Blog
Communicate Your Unique Value
By Tom Kane
In a recent post I asked the question "Are You Your Own Competition?". I was pointing out (thanks to John Jantsch) that your actual competition may be the public's perception…
Amazing Firms, Amazing Practices
Unique Satisfaction from Face to Face Interaction
By Gerry Riskin
Stephanie West Allen Thanks to Stephanie for reading my post Patrick Lamb's Latest Punchline on Client Visits and steering me (and you) to an article titled: Embrace the 'human moment'…
Amazing Firms, Amazing Practices
Patrick Lamb’s Latest Punchline on Client Visits
By Gerry Riskin
Patrick J. Lamb There are many voices on the subject of the management of law firms but very few have Patrick Lamb's depth of experience and accomplishment. Patrick continues to…