Topic
Client Relations
1,404 published works
Business of Law
Where do you stand on GC BS barometer?
By Patrick Lamb
Michelle Golden posted on what I call the GC BS barometer. She actually called her post "GC Sense That Building Relationships' Is A Euphemism For 'Give Us More Work.'" …
Other
Negative Comments About Your Service Are Killers
By Patrick Lamb
Last July, I posted a comment about negative referrals, using a personal experience. Because negative comments can be so devastating, I wanted to draw your attention to a great post…
Legal Ease Blog
How Client Dissatisfaction Can Hurt You
There has been a lot of discussion among bloggers lately about client satisfaction, how to measure it, when to measure it, whether it should be in person, in writing, etc.…
Legal Ease Blog
How Running A Law Firm Is Like Being A Parent, Part VII (Clients)
This is my final installment in a series of posts which examines how parenting skills can lead to good lawyering. This post discusses the last three 'Nanny 911' commandments, and…
Legal Ease Blog
How Running A Firm Is Like Being A Parent, Part VI (Clients)
By Allison Johs
Continguing the 'parenting' series, relating the 'Nanny 911' commandments to clients, here are commandments 5-8 (you can read the first four commandments here):5. Don't Make Promises You Can't Keep. If…
Legal Ease Blog
How Running A Law Firm Is Like Being A Parent, Part V (Clients)
By Allison Johs
Continuing with the 'parenting' theme and getting back to those 11 "Nanny 911" commandments, let's consider how they apply to clients:1. Be consistent. No means no. Yes means yes. One…
Legal Ease Blog
How Running A Law Firm Is Like Being A Parent, Part V (Clients)
Continuing with the 'parenting' theme and getting back to those 11 "Nanny 911" commandments, let's consider how they apply to clients: 1. Be consistent. No means no. Yes means yes.…
Legal Ease Blog
How Running A Firm Is Like Being A Parent, Part VI (Clients)
Continguing the 'parenting' series, relating the 'Nanny 911' commandments to clients, here are commandments 5-8 (you can read the first four commandments here): 5. Don't Make Promises You Can't Keep.…
Legal Marketing Blog
Repairing a Damaged Client Relationship
By Tom Kane
Thom Singer has a fine post about how to repair a damaged relationship with a client. His advice is right on: *Approach the problem in a "fast and straight-forward fashion"…
Legal Ease Blog
How Running A Law Firm Is Like Being A Parent, Part IV (Clients)
Last week I posted about the ways running your practice is like parenting in relationship to your employees. This week, I'm focusing on clients. I was recently prompted to look…