Topic
Client Relations
1,404 published works
Amazing Firms, Amazing Practices
Client Satisfaction with Law Firms Plummets
By Gerry Riskin
Press Release Just 30.7% of clients recommend their primary law firm Low satisfaction drives client spending to new law firms BOSTON, March 2 /PRNewswire/ -- The BTI Consulting Group's fifth…
Legal Ease Blog
How Available Are You? Follow Up
Dan Hull continues his list of "what about clients" rules with Rule 9: Be There For Clients -- 24/7. Dan's post follows up an earlier post on his What About…
Legal Ease Blog
Do You Know What Your Clients Really Want?
By Allison Johs
Last week, Seth Godin's blog contained a short, but pointed post entitled what consumers want. He says that consumers say they want everything "perfect, now and cheap," but what he…
Legal Ease Blog
Do You Know What Your Clients Really Want?
Last week, Seth Godin's blog contained a short, but pointed post entitled what consumers want. He says that consumers say they want everything "perfect, now and cheap," but what he…
LawBiz Blog
There’s a reason for everything …
By Ed Poll
Seth Godin says there's a reason for everything. What's your reason? Put another way, without clients there is no reason to be a lawyer. Why do so many lawyers have…
Legal Ease Blog
Rules for Client Service
J.D. (Dan) Hull of What About Clients is blogging about his list of 12 rules for dealing with clients. His most recent rule is rule number 8, Think like the…
Amazing Firms, Amazing Practices
Patrick Lamb’s “Countdown” is Downright Motivational
By Gerry Riskin
Imagine that you were working with the law firm of a very prominent blogger on Saturday (In Search of Perfect Client Service)... and that expectations of you were high -…
Legal Marketing Blog
Do You Give Your Client Free Advice Sometimes? You Should
By Tom Kane
Don't charge your clients for every minute of your time. In fact, don't bill for a lot of minutes, if you are trying to develop a lasting relationship with your…
Legal Ease Blog
What To Do With Client Feedback
Now you know the importance of seeking feedback from clients, and the ways in which to go about obtaining it. But don't forget what may be the most important part…
Legal Marketing Blog
When to Fire a Client
By Tom Kane
This is the first time this year that I have touched on one of my favorite subjects - lawyers should do the legal work they want to do for the…