Topic
Client Relations
1,404 published works
Legal Ease Blog
Tips on Obtaining Client Feedback
As you can see from my previous post, I think seeking feedback from clients is important. But what is the most effective way to obtain this information? The answer may…
Legal Ease Blog
Do You Know If Your Clients Are Satisfied?
In ongoing surveys of lawyers that I've conducted, most agree that client service is an important part of marketing, and yet many don't have methods in place to measure client…
Business and Commercial
Clients: Are You A Big Fish In The Pond?
By Patrick Lamb
Are you really important to your law firm? If not, might you be better off by being a premier client at a different firm? Those are two questions raised by…
Business and Commercial
Importance of “Face Time” With Clients
By Patrick Lamb
Great post by The Wired GC on the importance of face time with your clients. He sums up an article from the New York Times about the role of telecommuting…
Business of Law
Insights From Inside Counsel
By Patrick Lamb
One great way for lawyers to learn how to best serve clients is to list what clients have to say. To that end, check out this article reprinted at Law.com. …
Other
Are Your Clients Really Friends Or Just Wallets?
By Patrick Lamb
Sometimes my kids make me feel like I am a giant wallet. I hate the feeling. But that experience makes a question raised by Tom Kane all the more poignant. …
Legal Marketing Blog
Do You Approach Your Clients As Friends Or Just Sources Of Revenue?
By Tom Kane
That is really the question that David Maister's article "Do You Really Want Relationships?" is asking, at least that's my take. I ran across the link to his article on…
Legal Marketing Blog
Ten Commandments of Client Relationships
By Tom Kane
Those who have been reading my blog for awhile, know I believe that a major thrust in terms of legal marketing involves relationship building - with clients, referral sources and…
Amazing Firms, Amazing Practices
Do you want romance or a one night stand?
By Gerry Riskin
There are few people who can pull off asking this question let alone answering it so effectively. David Maister's latest offering is titled: "Do You Really Want Relationships" available at…
Law Practice Tips
Ten Commandments of Client Relationships
By Jim Calloway
The Ten Commandments of Client Relationships has been around for a while. The Canadian Bar Association indicates that it originated with the Queensland Law Society of Australia. These simple ideas…