Topic
Client Relations
1,404 published works
Legal Marketing Blog
Clients Want Their Lawyers to Listen to Them
By Tom Kane
Jay Foonberg, an icon of lawyer marketing, has an excerpt from the 5th edition of his book How to Start and Build a Law Practice that appears in this month's…
Business of Law
Can I introduce you to my partner (pssst–what’s your name?)?
By Patrick Lamb
Visiting recently with a former colleague, I was reminded of a scenario that plays out all too frequently in multi-office firms. Relationship lawyers, faced with pressure from above to "cross…
Legal Marketing Blog
Stay In Touch Between Matters
By Tom Kane
It seems so basic that anyone involved in legal marketing would stay in touch with their clients between assignments. In fact, such is so fundamental that I hesitated in doing…
Legal Marketing Blog
More on Handwritten Notes
By Tom Kane
Having opined on the value of sending handwritten notes vs. other forms of communication in the past, I found two posts today, as I was trying to get my own…
DennisKennedy.Blog
Revolutionizing Client Relations with CaseMap’s New ReportBooks – Article
Another in the series of republishing my articles.
DennisKennedy.Blog
Revolutionizing Client Relations with CaseMap's New ReportBooks – Article
Another in the series of republishing my articles.
Legal Marketing Blog
Build Client Relationships With Personal Notes
By Tom Kane
In building client relationships (the best way to keep and build your client base), it can't be overstated how important and effective personal handwritten notes can be in setting you…
Legal Marketing Blog
Don’t Compete On Price – It’s a Loser
By Tom Kane
Over the years, ABA surveys have indicate that legal fees only get ranked between number 5 to 7 on the lists of top concerns by clients. This fact often escapes…
Legal Marketing Blog
Lost An Unhappy Client? You’ve Lost More Than That.
By Tom Kane
Unhappy clients who leave your firm or decide to not use your services any longer, aren't your only worry. You're likely to lose any chance of ever landing one of…
Legal Marketing Blog
What Does Your Perfect Client Look Like?
By Tom Kane
Your "perfect client" should fit a description of one you enjoy helping resolve their legal problems (whether business or personal in nature), and the solution requires utilizing legal skills that…