Topic
Client Relations
1,404 published works
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This made me feel good
By Patrick Lamb
We had just concluded a couple of days of arbitration, with more to go. We met with our clients and some others in the early evening, after which we broke…
Legal Marketing Blog
Thank The Prospect Even When You’re Not Selected
By Tom Kane
Seems odd I know. But when a prospective client selects another firm over yours for a matter, rather than moving on immediately to something else, take a few moments to…
Business of Law
Yours, Mine and Ours: Why Clients Benefit From Deep Relationships With Their Law Firms
By Patrick Lamb
Ed Poll, who writes LawBiz Blog, makes some interesting points about succession planning in his July 20 post, Keeping Clients After A Lawyer Retires. Among the many valuable points Ed…
DennisKennedy.Blog
The Sand and the Sea
As long as you are thinking about the beach anyway . . .
DennisKennedy.Blog
Is CaseMap's New ReportBooks Feature a Secret Weapon to Improve Client Relations?
Client-driven technology - exhibit one.
DennisKennedy.Blog
Is CaseMap’s New ReportBooks Feature a Secret Weapon to Improve Client Relations?
Client-driven technology - exhibit one.
Legal Marketing Blog
Ten Commandments of Client Relations
By Tom Kane
Steve Rubel's post, setting forth his 10 commandments for public relations professionals in this new world or his Golden Era of Participation, struck a cord with me as it relates…
Business and Commercial
Internal Audits For Client Service
By Patrick Lamb
Congratulations, you've just been retained by a new client! Okay, now for show of hands. Having been retained, how many of you ask your new client the follow questions: do…
Business and Commercial
Valuing Your Client’s Time
By Patrick Lamb
Although not written for lawyers or about the legal profession, Tom Peters' blog had a great entry today about productive use of meeting time. As lawyers, we spend our time…
Legal Marketing Blog
Have Your Paralegal Send Client A Welcome Letter
By Tom Kane
It is an excellent idea to have your paralegal send a welcome letter to a new client as suggested by Dave Swanner at South Carolina Trial Law Blog. As Dave…