Topic
Client Relations
1,404 published works
Real Lawyers Have Blogs
Survey of general counsel signals opportunity for law firm blogs
The 18th Annual Survey of General Counsel conducted by InsideCounsel magazine found inside counsel are not too trusting of their law firms. Not good when as David Maister says qualification…
Legal Marketing Blog
Receptionist Tells Client to Get Lost
By Tom Kane
The story goes that a new client of a law firm called to set up an appointment. The new receptionist told the client that she was “kind of busy right now”…
Amazing Firms, Amazing Practices
“Genius” minus “empathy” equals “stupidity”
By Gerry Riskin
Harsh? If killing the golden goose is stupid, then this is not harsh at all. Find out why 58% of (surveyed) General Counsel expressed outrage. Find out why 84% of…
Legal Ease Blog
Why Are You Doing That? Know the Purpose of Your Marketing
By Allison Johs
Now that marketing is becoming more 'acceptable' for lawyers, more and more lawyers are interested in websites, blogs, brochures, directory listings, networking and other tools that they can use to…
Legal Profession Blog
Massachusetts on Creating Client Relations By Linking an Email To a Website
Posted by Alan ChildressThe Massachusetts bar has issued a new advisory opinion on the ethical implications (and duties to potential "clients") of having a website that links to an email…
Law People
An RFP for Community Involvement, Client Solidarity and Associate Retention
By Ronda Muir
In what may be a first, Intel Corp. issued an RFP last fall to find law firms to partner with their attorneys on community service projects in Silicon Valley. This year…
DennisKennedy.Blog
Robust Decision-making
A fun aspect of blogging for me is that occasionally authors send me copies of their books because they like a post of mine on the topic of their book.…
Legal Ease Blog
What Are Your Clients Thinking About Your Billing (And Your Services)?
By Allison Johs
Ever wonder what your clients are thinking? Here's one lawyer's experience as a client questioning a bill from a law firm: The client and a colleague hired a law firm…
Legal Ease Blog
What Are Your Clients Thinking About Your Billing (And Your Services)?
Ever wonder what your clients are thinking? Here's one lawyer's experience as a client questioning a bill from a law firm: The client and a colleague hired a law firm…
Legal Profession Blog
Reinstatement With Probation
Minnesota has reinstated an attorney who had been suspended for six months for "engaging in a sexual relationship with a client and entering into a series of business transactions with…