Topic
Client Relations
1,404 published works
The Social Media Butterfly
How to Handle Losing a Client or a Pitch and What to Do Next
Losing a client or a pitch can feel personal. It can rattle your confidence, trigger self-doubt and make you question the quality of your work. But the truth is, every…
Case Status Blog
Why Your Next Key Hire Should be a Client Happiness Coordinator
By Ryan McKeen
At my law firm, we’ve seen firsthand how customer success has emerged as a central strategy for growth and retention across multiple industries—particularly in sectors where service and relationships drive…
Reinventing Professionals
The Benefits of Leveraging Client Intelligence
By Ari Kaplan
I spoke with Andy Seavers, the Co-Founder and CEO of Case Status, a client engagement platform focused on connecting consumer law firms with their clients. We discussed the importance of…
Harrington Communications Blog
The Conversations That Lead to More Work (and Stronger Relationships)
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. I once heard an interview…
The Social Media Butterfly
Mastering the Art of the Follow-Up: How to Turn Events Into Real Business Development Opportunities
You spent weeks or months planning the event. You invited the right people, chose a strong format and created the kind of setting where real conversations could happen. Maybe it…
Lawmatics Blog
Webinar Recap: CRM + Case Management: Scaling Firms for Growth
As law firms grow, so do the complexities of managing both new leads and active cases. That’s why firms turn to purpose-built software to support each phase of the client…
Fretzin Blog
Shireen Hilal: Winning in a Crowded Legal Market by Putting Clients First
In this episode, Steve Fretzin and Shireen Hilal discuss: Navigating modern law firm strategy in a rapidly evolving legal market Improving internal operations and team culture to boost law firm…
Kirk Stange on Law
Ensuring competence, diligence, and communication
Having a plentiful number of clients in a law firm is vital. To attract new clients, law firms must have a successful marketing plan. It is also crucial to make…
MeanPug Digital
Turn Clicks into Clients: The Definitive Live Chat Guide for Law Firms
If you think live chat is just for tech startups and online retailers, think again. Law firms are starting to realize that potential clients don’t want to leave a voicemail…
Harrington Communications Blog
An Overlooked BD Tactic: Teach Your Clients to Make Better Decisions
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. Business development is often defined…