Topic
Client Relations
1,404 published works
Fretzin Blog
Simon McCrum: Turning Service into Strategy: Business Development That Changes Lives
In this episode, Steve Fretzin and Simon McCrum discuss: Effective business development in law firms Enhancing client loyalty through service Standing out with unique differentiators Building trust and collaboration internally…
Fretzin Blog
DEI Narrative, Relationships and Inclusion
By Steve Fretzin & Dr. James Roger DEI Narrative, Relationships and Inclusion The concept of diversity, equity, and inclusion (DEI) has gained tremendous visibility in recent years. Yet, despite its…
Rocket Matter Blog
Integrating CRM and Websites: A Winning Strategy for Future Growth
The success of your law firm depends highly on the happiness of your clients. However, client management is not an easy job. Retaining clients is one of the most important…
H & E Blog
The ROI of Training: Keep Clients Happy and Grow Your Firm
Picture this: a law firm where clients sing your team’s praises, workflows run smoothly, and attorneys get to focus on what they do best—practicing law. The ROI of training is…
LawVision Blog
Legal Project Management is Giving More
By Carla Landry
Most of us can appreciate the spirit of generosity that this season ushers in. That’s because many cultures, religions, and, well, just plain people love how good it feels to…
Woven Legal Blog
The Human Touch in Legal Representation: Meeting Client Needs
By Patti Cotter
When clients meet up with their lawyers — for the first time or for the 10th — they’re looking for support and guidance. That requires the human touch. These days,…
PracticePanther Blog
Can Lawyers Accept Gifts From Clients or Give Gifts to Clients?
Lawyers can accept gifts from clients in certain situations, but the context and value of the gift play a significant role in determining whether it is ethical. It’s probably happened…
Fretzin Blog
Genuine Connections
By Steve Fretzin & Jhon Sciaccotta Genuine Connections Too often, attorneys dread business development, seeing it as a chore or something to avoid altogether. John Sciaccotta, a top business developer…
Fretzin Blog
The Path to Legal Success: How Trust with Clients and Partners Drives Growth
By Steve Fretzin & Josh Branch The Path to Legal Success: How Trust with Clients and Partners Drives Growth Every lawyer knows that success in our field requires more than…
Filevine Blog
Explaining Legal Fees in Plain Language: Avoiding Jargon and Building Rapport
By Katie Wolf
Explaining Legal Fees in Plain Language: Avoiding Jargon and Building Rapport "A recent survey found that 40% of clients are dissatisfied with how their lawyers communicate about fees." This statistic…