Topic
Client Relations
1,404 published works
The Social Media Butterfly
How Law Firms Can Use Client Feedback to Strengthen Relationships and Improve Service Offerings
Clients have more choices than ever when it comes to legal services, and the firms that actively listen and respond to their needs set themselves apart. Too often, law firms…
Canadian Lawyer Mag
Why in-house lawyers are increasingly demanding business acumen from external counsel
Data shows the in-house role is broadening, so law firms need to expand their focus, argues Tim Wilbur
Lawmatics Blog
Webinar Recap: The 2025 Playbook for Client Attraction, Retention, and Referrals
Every client interaction today is a chance to stand out — or blend in. As client expectations rise, firms have no choice but to double down on strategies that don’t…
Prodonovich Advisory Insights
Fresh Starts: Practical Ideas to Energise Your Business Development Plans
The start of a new year offers a unique opportunity to focus on your client and business development goals. Psychologists call this a "temporal landmark" — a moment when you…
H & E Blog
Client Relationship Strategies for Thriving Law Firms
I see it time and time again: the firms that genuinely invest in their client relationships not only keep their clients but also build loyalty and trust that leads to…
Fretzin Blog
Erika Steinberg: Fractional Marketing and the Future of Law Firm Strategy
In this episode, Steve Fretzin and Erika Steinberg discuss: The value of having a focused marketing plan for lawyers and firms Strategies for retaining and growing client relationships Building a…
Fretzin Blog
Networking and Client Relations
By Steve Fretzin & Dan Cotter Networking and Client Relations I had an insightful conversation with Dan Cotter, attorney, former Chicago Bar Association president, and avid networker, about the strategies…
Fretzin Blog
Empathy To Stronger Your Client Relationships
By Steve Fretzin & Larry Smith Empathy To Stronger Your Client Relationships Success in the legal profession requires more than just legal expertise; it demands empathy, patience, and the ability…
Fretzin Blog
Justin Weinstein: Investing in People, Community, and Long-Term Growth
In this episode, Steve Fretzin and Justin Weinstein discuss: Importance of cultivating strong client relationships in the legal field Effective strategies for scaling and growing a law practice Creating a…
Internet & Social Media Law Blog
The Importance of Opting In: Pitfalls of AI Enablement Without Client Buy-In
By Brooke L. Daniels, Mia Rendar
Imagine you’re an associate at a consulting firm. You’re surprised to see a new “AI Assist” button appear in your email application one morning. Without any training or guidance from…