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Client Relations

1,404 published works

  1. The Attorney Marketing Center

    Shrek would have made a good lawyer

    By David Ward

    On the outside, Shrek was tough and scary. A monster who could slay dragons and vanquish villains. On the inside, he was gentle and kind.  Your clients want you to…

  2. Lawyer Business Advantage Blog

    The Expert Trap with Bruce La Fetra

    By Alay Yajnik

    In this episode, Alay and Bruce discuss:  Working with clients who are the best fit for you.  The difference between cogs, experts, and advisors. The value of different roles. Why…

  3. Horizons

    Warner Norcross + Judd LLP selects Intapp to strengthen client relationship management

    By Ali Robinson

    PALO ALTO, Calif. — March 26, 2024 — Intapp (NASDAQ: INTA), a leading global provider of AI-powered solutions for professionals at advisory, capital markets, and legal firms, today announced that corporate law firm…

  4. LawVision Blog

    Old (But New Again) Growth Strategies for Driving Firm Revenue

    By Silvia Coulter

    Retaining and growing existing client relationships and building new business. That’s basically the business development strategy on which most firms are, or at least should be, focused. It is a…

  5. Fretzin Blog

    Martin Lopez: The Power of Genuine Curiosity

    By Steve Fretzin

    In this episode, Steve Fretzin and Martin Lopez discuss: The three tenets of curiosity. Being interested in the other person. Peeling the onion to understand the other person’s problem. Tips…

  6. The Attorney Marketing Center

    “My secretary made me stop” 

    By David Ward

    You may have noticed that I continually preach the value of staying in touch with clients and prospect via a newsletter. No, this is not another reminder to do that. …

  7. The Attorney Marketing Center

    Stop making it harder to hire you

    By David Ward

    More than a few lawyers talk themself out of the sale by simply talking too much.  Not all prospective clients want all the details. Which is why you should give…

  8. The Social Media Butterfly

    Beyond the Pitch: How to Delight Your Clients and Add Continuous Value

    By Stefanie M. Marrone

    Securing a new client is a significant achievement for any law firm, but it's the subsequent delivery on our promises that truly counts. The onboarding process is the client's first…

  9. Grow Law

    Clio Review for Attorneys: A Comprehensive Analysis of Clio CRM

    By Sasha Berson

    Managing a busy law practice means keeping meticulous records while balancing many moving parts. The coordination required to juggle clients, depositions, court, and packed calendars is no small feat. However,…

  10. The Attorney Marketing Center

    How to kill a referral source

    By David Ward

    I asked a web vendor for help with a problem I was having on a website. She couldn’t help me and referred me to a web developer she worked with.…