Topic
Client Relations
1,404 published works
Fretzin Blog
Larry Smith: Becoming an Empathetic Lawyer
In this episode, Steve Fretzin and Larry Smith discuss: Why lawyers are challenged to deal with stressors in an empathetic way. Listening and diagnosing the problem before trying to solve…
Zen and the Art of Legal Networking
Responsiveness: The Overlooked Key to Building Successful Client Relationships in the Digital Age
In today's hyper-connected world, our devices keep us tethered to work even during off-hours. While taking breaks is crucial for well-being, being responsive remains a cornerstone of client and business…
Dear Ethics Lawyer
March 1, 2024 Issue – Withdrawal Without Cause
Q: Dear Ethics Lawyer, I've undertaken the representation of a client in a series of business dealings. It turns out that the client is simply a jerk. He treats me…
Horizons
Welcome to the Client Empowered Era
By Colin McKee
It’s a new world for professional services firms and the rules have changed. Your firm can meet rising client expectations head on and allow them to set the agenda with…
Horizons
Intapp Strategic Consulting prescribes how client success, rather than back-office processes, is the main driver that will enable growth
The legal industry is at an inflection point, where astute, forward-thinking firms will develop operating and service models that foster innovation in organizational design, business process, people collaboration, and the…
Reinventing Professionals
How Technology is Changing the Relationship Between Law Firms and Their Clients
By Ari Kaplan
I spoke with Ahmed Shaaban, the founder and CEO of Fulcrum Global Technologies, which provides business solutions for law firms and other providers of professional services. We discussed the launch…
The Social Media Butterfly
Mastering the Art of Client Relations: A Comprehensive Guide for Lawyers to Create Stronger Relationships
In the legal industry, where competition is fierce and clients have numerous options for outside counsel, establishing and maintaining a long-lasting relationship with clients is paramount. This not only sets…
The Social Media Butterfly
How B2B Companies Can Incorporate Valentine’s Day Into Their Content Marketing and Social Media Efforts
Who says Valentine's Day is reserved solely for the world of consumer romance, with its bouquets, heart-shaped chocolates, and candlelit dinners? There's a unique opportunity for businesses to craft content…
The Attorney Marketing Center
Push or pull?
By David Ward
You tell clients what to do and what to avoid, but maybe you’ve noticed—clients don’t always listen. Neither do prospective clients. You show them the benefits of hiring a lawyer…
Legal Talk Network
Cultivating Exceptional Client Relationships
Law firms have been working toward client-focused approaches in running their businesses for many years, and we’ve seen time and again that keeping the client experience top of mind makes…