Topic
Client Relations
1,404 published works
The Attorney Marketing Center
Pulling is better than pushing
By David Ward
There are times when you need to push a client to do something or stop doing something. There’s a deadline approaching, they’re dragging their feet and need to make a…
The Social Media Butterfly
How Successful Business Developers Win More Clients: The Psychology Behind Business Development
I've spent a lot of my career around lawyers, consultants, executives, recruiters, business development professionals and business owners whose success depends, at least in part, on their ability to build…
The Attorney Marketing Center
How to become the top lawyer in your niche
By David Ward
Being a good lawyer isn’t enough anymore. Good lawyers abound. At least that’s what many people think because it’s not easy to tell when one lawyer is “better” than another. And…
Legal Futures Blog
Clients less swayed by emotional support than law firms think
Advice: Consumers want visible progress more than emotional reassuranceClients of law firms are much less likely than law firm leaders to believe that feeling valued or cared for matters most…
Legal Marketing Blog
What Clients Actually Look at Before Contacting a Lawyer
By John Hinson
Many lawyers assume potential clients make decisions after a consultation. In reality, a surprising amount of decision-making happens before the phone ever rings. By the time someone contacts you, they…
TechLaw Crossroads
Meeting Clients Where They Are In An AI World
The reality is that most lawyers' clients are going to be using AI before and during the relationship. That means we as lawyers need to be knowledgable about AI and…
The Social Media Butterfly
Why Your Next Client Is Probably Already In Your Network (And What To Do About It)
When lawyers think about business development, they often focus on what comes next. The next conference. The next prospect. The next introduction. The next opportunity. I understand why. Bringing in…
The Social Media Butterfly
How to Turn Law Firm Events Into Long-Term Business Development Opportunities
Law firms spend a tremendous amount of money on events. They sponsor conferences, host client receptions, organize roundtables, conduct webinars and invest heavily in seminars and educational programs. Entire teams…
Legal IT Insider
Litera announces Foundation 365, integrating its CRM capabilities across the Microsoft Suite
By Caroline Hill - Editor-in-Chief
Ashwin Gohil, RSGI Litera, the US-based legal technology platform, announced today (Wednesday 3rd June) that Foundation 365, its AI-powered client relationship platform for law firms, is now available across Microsoft…
PracticePanther Blog
How to Adapt to Shifting Client Expectations in 2026 and Beyond
The legal industry has always prided itself on expertise—depth of knowledge, the sharpness of argument, the quality of counsel. But in 2026, expertise alone is no longer enough. Today’s clients…