Topic
Client Relations
1,404 published works
The Attorney Marketing Center
The danger of being too good at your job
By David Ward
The client tells you about their problem, you ask a few questions and immediately know the solution. You have the knowledge, experience, and skills needed to do the job. You’ve seen…
H & E Blog
Episode 368: How Law Firm Owners Buy Back Time Without Losing Revenue
In this episode, Molly breaks down the five support roles that quietly hold the 12 billable hours a week you keep doing yourself, plus the KPI framework that tells you…
Legal Marketing Blog
The Referral Mistakes Lawyers Don’t Notice
By John Hinson
Most lawyers know referrals are valuable. They spend years building relationships, doing good work, and earning the trust that leads people to recommend them. Yet many attorneys still wonder why…
From the Center Blog
Put It in Writing: Why Non-Engagement Letters Belong in Your Intake Process
Lawyers spend a lot of time crafting engagement agreements. A good engagement agreement identifies the client, defines the work, explains fees, and sets expectations. But what about the matters you…
P.I.S.S.D.
Why Your Timely Response is Half the Job as a Law Firm Owner
By Bob Kraft
Running a successful law firm takes more than courtroom excellence and deep legal expertise. The way your firm communicates with clients, particularly during those critical first moments of contact, can…
Fretzin Blog
Why Legal Business Development Is a Marathon, Not a Sprint
By Steve Fretzin and Jamie Rubin Legal Business Development That Lasts Why lawyers who play the long game build stronger client relationships, more resilient practices, and sustainable books of business…
Fretzin Blog
Jamie Rubin: Why Legal Business Development Is a Marathon, Not a Sprint
Discover how a jazz pianist turned niche entertainment work into a powerhouse advertising, privacy, and tech practice—and why treating business development as a marathon, not a sprint, has allowed him…
A Winning Tip
Handle Your Challenging CEO Client Successfully with "Yes, and"
Successful CEOs, entrepreneurs and surgeons (among others) can be difficult clients. Their very success too often leads them to believe they know everything about succeeding in their legal matter. Which…
VIP Marketing Blogs
How Law Firms Build Real Trust with Legal Clients
By ericericelliott-com-eric-elliott
When you opened your law practice, you likely envisioned spending your days analyzing complex legal issues, advocating for your clients, and delivering justice. You probably did not anticipate needing to…
Prodonovich Advisory Insights
Zen And The Art of Relationship Maintenance: A July Tune-up for Your Most Valuable Clients And Referrers*
By Sue-Ella Prodonovich | July 2026KeyTakeaways• Pirsig's central idea, the concept of Quality, means the care you bring to a task shapes the result. The same holds for client relationships.•…