Topic
Client Relations
1,407 published works
The Rainmaker Blog
The Client Exit Interview Script That Leads to Retention & Referrals
Conducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights…
Managing Law Firm Transition
A Quality Law Firm Strategy
By Roger Hayse
I was very encouraged by a Bloomberg article regarding Katten Muchin Rosenman. The piece describes the strategic priorities of Roger Furey, the chair of the firm. The three top priorities are:…
TimeSolv Blog
The Power of First Impressions
Where do your clients first engage with your firm? Perhaps they visit your website? Or give the office a call? Maybe they contact you via email. First impressions are one…
Solo Practice University Blog
6 Steps to Client Mastery – Part 3 – Guest Lecture with Cynthia Sharp
We welcome back Cynthia Sharp, ABA/GP Solo Rock Star, for her third and final podcast on The 6 Steps to Client Mastery which now walks us through the processes (and…
The Rainmaker Blog
3 Steps to Create a Steady Stream of Referrals
How do you continue to build relationships with referral sources when you are always crunched for time? Just like anything else that matters, you have to carve some time out…
Kirk Stange on Law
Nobody wants Debbie Downer in initial consultations
Initial consultations are an important part of most law firms. Potential clients meet attorneys about their cases. They want an attorney who can help them achieve their goals. Most clients…
Kirk Stange on Law
Nobody wants Debbie Downer in initial consultations
Initial consultations are an important part of most law firms. Potential clients meet attorneys about their cases. They want an attorney who can help them achieve their goals. Most clients…
The Attorney Marketing Center
A practice loaf
By David Ward
My wife is learning how to bake her own bread. Watching videos, trying different things, learning the ropes.I asked her how it’s going. She’s not sure so we’re calling this…
Cordell Parvin Blog
Business Lunches
When was the last time you ate lunch with a client or referral source? I am posting this blog to urge you to not eat lunch at your desk, not…
Vable
How to get everyone involved in your BD strategy
By Clare Brown
Marketing & business development (MBD) and client relationship management (CRM) are central to the ongoing growth and success of any organisation. After my conversation with the in-house lawyer, I was inspired to…