Topic
Client Relations
1,404 published works
Fretzin Blog
How Lawyers Build Client Relationships That Last for Decades
By Steve Fretzin & Deborah Farone Deborah Farone is a legal business development and marketing pioneer, former Chief Marketing Officer at Cravath and Debevoise, and the founder of Farone Advisors.…
Legal Futures Blog
No fiduciary relationship between solicitor and start-up investor
There was no fiduciary relationship between a solicitor acting for a start-up and its majority shareholders, and an investor in the company, the High Court has ruled. The post No…
Lawyerist
Healthy Clients Start Before You Ever Meet Them: Building Client Systems in Law Firms
Most law firm owners think client problems start after intake. They don’t. After leading Lawyerist Lab—our strategic consulting program where we work with hundreds of small law firm owners—I’ve seen this pattern repeatedly: Client…
Case Status Blog
Client Sentiment Checklist: Predictive Service, Intelligent Empathy, and the Future of Client Care
The biggest competitive advantage in 2026?Knowing your clients better than they know themselves.If you’re like most attorneys, your firm is sitting on mountains of client data—case milestones, messages, timelines, reviews—but…
Jotwell
Spade’s Love
Dean Spade, Love in a F*cked Up World: How to Build Relationships, Hook Up, and Raise Hell Together (2025). Marc Spindelman Dean Spade’s latest book, Love in a F*ucked Up…
Legal Marketing Blog
What Clients Wish Lawyers Knew About First Impressions
By John Hinson
Most people don’t want to hire a lawyer. They want to solve a stressful, unfamiliar problem—and a lawyer happens to be the tool they need to do that. So when…
Fretzin Blog
Business Development Is Relationship Building, Not Sales
By Steve Fretzin & Jay Harrington Four moves that protect your time, build leverage, and keep your career from being hijacked by the billable hour If you do not…
The Law for Lawyers Today
What Lawyers Owe Former Clients After Representation Ends
By Tom Feher
Overview What's worse than having a client go elsewhere, and then ask you to spend time helping your replacement? Yesterday (January 21, 2026), the American Bar Association's Standing Committee on…
Fretzin Blog
Jay Harrington: Why Business Development Is a Skill Every Lawyer Must Learn
In this episode, Steve Fretzin and Jay Harrington discuss: Reframing business development as relationship-building The power of owning a book of business Clarifying motivation to overcome resistance to business development…
Harrington Communications Blog
FOCUS: Follow One Course Until Successful
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. One of the reassuring things…