Topic
Client Relations
1,404 published works
Jaffe Blog
One Shining Moment: How Law Firms Win Pitches and Advance Through the BD Bracket
By Terry M. Isner, Tommy Santora
Every March, millions of people fill out NCAA tournament brackets convinced they’ve cracked the code. But by the end of the first weekend, most of those brackets are already in…
Zen and the Art of Legal Networking
What Clients Expect from Their Lawyers in a More Complex World
Over the years I’ve written quite a bit about client service and what lawyers can do to strengthen relationships with their clients. Recently I’ve been thinking about how much the…
Clio Blog
Why Clients Delay Paying Law Firms (and How to Prevent It)
Why clients delay paying law firms Most delays aren’t about money: they’re about clarity, timing, and convenience. Understanding these operational hurdles helps explain the psychology behind how clients perceive and…
Fretzin Blog
Mastering Follow-Up for Lawyers
Why is organization critical for lawyers when it comes to business development and follow-up? Organization is key for lawyers dealing with the pressures of billable hours, client demands, and email…
Legal Marketing Blog
Why You Should Start a Monthly Email, Even with 20 Subscribers
By John Hinson
Most lawyers hesitate to start a newsletter for the same reason: the list is too small. Twenty subscribers doesn’t feel impressive. It might even feel a little embarrassing. When people…
Legal Marketing Blog
What Prospects Do After They Leave Your Website
By John Hinson
You check your analytics. Someone visited your site. They looked at two pages. Spent three minutes. Then they left. No call. No form fill. Nothing. It’s easy to assume they…
Fretzin Blog
What Does It Take to Launch a Law Firm From Scratch?
By Steve Fretzin & Josh Hodges Josh Hodges did not start with a safety net, a downtown address, or a built-in pipeline of cases. He started with pressure, responsibility, and…
Case Status Blog
What is a Legal CRM & How Does It Work?
By Betsy Kinney
What Is a CRM?Client expectations are higher than ever. Law firms that don’t prioritize communication risk falling behind. Firms that effectively manage client relationships can operate more efficiently and grow…
Jaffe Blog
Biz Development Tip of the Month: Team Up With Marketing
This article was originally published by Law360 on February 23, 2026. Attorneys are often aware that they need to "do marketing" to build relationships and a solid book of business.…
eDiscovery Today Blog
GenAI Will Disrupt Client-Firm Relationships and Billing Models: Artificial Intelligence Trends
By Doug Austin
GenAI will disrupt client-firm relationships and billing models. It’s not just me saying it, 657 in-house legal professionals are saying it too. The post GenAI Will Disrupt Client-Firm Relationships and…