Topic
Client Service
1,427 published works
Horizons
Top Five Takeaways from AAM Emerge 2021: Reimaging the Client Experience
I had the pleasure of participating in the Emerge 2021 conference presented by the Association for Accounting Marketing (AAM). The event’s thoughtful combination of live studio recordings, prerecorded sessions,…
The Attorney Marketing Center
You’re so vain, you probably think this post is about you
By David Ward
You want people to know you’re good at what you do. That you’ll work hard for them, advise them, protect them, and help them get what they want, and you…
Professional Practice Alliance
The CX Factor in Professional Practice
Much has been written over the years about how difficult it is for clients to differentiate between one law firm and the next. From a client perspective, law firms all…
Clio Blog
Introducing Clio Payments
By Jack Newton
The market for legal services has fundamentally changed, especially in the past two years, thanks to the fact that the world has embraced a new level of technology adoption. What…
CloudLex Blog
What Are Clients Looking for and How Does Your Legal Case Management System Come into It?
By CloudLex
What most clients don’t want is a jack of all trades, master of none. So what do they want? An expert, an attorney focused on a single or only a…
The Attorney Marketing Center
Being proactive about referrals
By David Ward
Referrals happen, right? You don’t have to say anything or do anything other than provide great service. Happy clients tell others about you, give them your business card or your…
Disaster Prep & Recovery
Hines Speaks to ABA Journal on Serving Clients Through Disasters
Bill Hines, managing partner of Jones Walker, was interviewed in the ABA Journal article, "This law firm says it's mobilizing to help clients in the wake of Hurricane Ida." Bill…
Fretzin Blog
Sami Azhari: Becoming a Thought Leader to Grow Your Business
In this episode, Steve Fretzin and Sami Azhari discuss: Networking as a referral source. Qualifying referral sources and keeping an open mind. There is always time to be a thought…
PracticePanther Blog
10 Tips for Great Client Intake
Access the stream of this event on-demand. Submit the form here and view it for free! When you onboard a new client they will immediately be wondering if they made…
Reinventing Professionals
Creating a Unique Client Experience
By Ari Kaplan
I spoke with Jay Sheldon, the general manager of the Equinox Golf Resort and Spa in Manchester, Vermont. We discussed ways to create unique client experiences, how hospitality and general…