Topic
Client Service
1,425 published works
The Attorney Marketing Center
Client retention made simple
By David Ward
Have you ever interviewed a new client, asked them the name of their previous attorney, and they can’t remember it? Yeah. Me too. Their previous attorney might have done a…
Case Status Blog
7 Effective Client Retention Strategies For Law Firms
By Betsy Kinney
New clients are essential to any law firm, but attracting them is an expensive endeavor. Many firms choose to offset client acquisition costs and improve overall performance by focusing on…
Clio Blog
Lead Generation Strategies for Mass Tort Law Firms: How to Scale Client Intake Effectively
What is mass tort lead generation? Unlike class actions, which bundle plaintiffs into a single lawsuit, mass torts require individual lawsuits for each claimant. That means firms need to identify…
Actionstep Blog
Intelligent, Timely Data Capture: How Actionstep’s Intuitive Forms Solution Streamlines Client Intake
By Andrea Prien
Running a midsize law firm means constantly balancing efficiency with excellence. Meanwhile, clients are expecting a faster, more seamless onboarding experience. Client intake is often the first impression a client…
Case Status Blog
Know How Your Clients Feel—Before They Tell You
By Mike Morse
Running a law firm today feels like building an airplane while you’re flying it. Technology, competition, and client expectations are evolving faster than most firms can keep up. Over the…
LEX Reception Blog
AI, Human Touch & Better Client Service: 3 Big Lessons from ClioCon 2025
When you leave a conference full of technology demos, product pitches, and networking, what stays with you for years to come are the human stories. The ideas that shift your...…
H & E Blog
Client Retention Mistakes: Why Attorneys Lose Clients
If you’ve been practicing law long enough, you’ve heard the stories: A “great client” suddenly ghosts you. A loyal referral partner stops sending cases. Or worse — you deliver excellent…
Legal Marketing Blog
The Psychology Behind Testimonials That Convert
By John Hinson
When someone lands on your website, they don’t know you. They don’t trust you. And they don’t really care how many years you’ve been practicing. But if they read a…
Lawyerist
No Lead Left Behind: How Answering Legal Powers Smarter Intake for Law Firms
By Sponsor
When you’re building a client base, every missed call could mean a lost opportunity. Answering Legal built its name on elite 24/7 phone answering. But in 2025 leads come from…
Case Status Blog
How to Improve Client Experience at Your Law Firm
By Betsy Kinney
The legal industry has become increasingly competitive, meaning law firm client experience optimization is no longer a nice-to-have. It’s essential to your firm’s sustained, long-term growth. From initial intake to…