Topic
Client Service
1,425 published works
Harrington Communications Blog
The Compounding Power of Client Relationships
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. When lawyers think about growth,…
Case Status Blog
AI-Era: from Dumb Portal to Intelligent Client Experience
By Betsy Kinney
For a while, saying “We have a client portal” made a law firm sound modern. Clients could log in, see documents, maybe a status bar — and that was enough.But…
The Attorney Marketing Center
“Thank you” is the next step, not the last
By David Ward
The case is closed. The client’s happy. You got paid. Now what? Yes, you say thank you. And send a handwritten thank-you note. And call the client the next day…
Case Status Blog
How To Improve Client Experience With Legal Tech
By Betsy Kinney
Clients now expect the same transparency from their law firm that they get from everyday apps like Uber or Amazon: real-time status, quick replies, and a clear sense of “what…
Case Status Blog
How to Grow a Law Firm: Strategy & Best Practices
By Betsy Kinney
Firms that expand predictably do three things well: they communicate clearly with clients, reduce low-value admin, and measure what matters.The 2025 Legal Client Experience Report underlines the stakes: Only 9%…
The Attorney Marketing Center
The most important decision of your legal career
By David Ward
Ever notice that the most successful lawyers aren’t necessarily the best lawyers? If you’re smarter, work harder, and do a better job than those other lawyers, why do they earn…
Legal Talk Network
From “We’ll Call You Back” to “You’re Signed Up”: Getting the Most from Your Virtual Reception Service
By Grace Conley
The Dial M for Mystery Shopper Lunch Hour Legal Marketing episode turned into a hot topic inside the LEX Reception team. Why, when it wasn’t one of our receptionists? Because…
Case Status Blog
Case Status Launches Client Intelligence™ to Revolutionize the Legal Client Experience
By Betsy Kinney
Charleston, SC – September 25, 2025 – Case Status, the leading AI-powered client engagement platform for law firms, today announced the launch of Client Intelligence™, its AI-driven engine designed to…
Future Focused
Elevating the Practice from Within: In Conversation with Dan Maloney
By Michael T. Clear, Daniel M. Maloney
In this episode, Host Michael Clear is joined by a special guest, Senior Practice Manager Dan Maloney, who shares how his unique role helps shape client experience, team culture and…
Cordell Parvin Blog
I was Wondering
Has client development changed since I retired from coaching lawyers? That's a question I think about. When I was a lawyer and when I coached lawyers, after years of trying…