Topic
Client Service
1,425 published works
Reinventing Professionals
How AI Transparency, Speed, and Cost-Efficiency Have Transformed Client Expectations
By Ari Kaplan
I spoke with John Lee, the General Counsel and Head of Strategy for Ruli, a legal AI platform for corporate law departments. We discussed how legal teams should calculate the…
Case Status Blog
How to Create an Effective Law Firm CX Strategy
By Betsy Kinney
Most law firms don’t have client experience (CX) on their strategic agenda, but they should.While attorneys focus on winning cases and managing operations, today’s clients judge their firm by something…
Kirk Stange on Law
Are you making an emotional connection in consultations?
In most law firms, meeting and retaining new clients is essential. How well a law firm does with potential clients can go a long way toward the success or failure…
Horizons
From outdated compliance solutions to modernized conflicts checks & client intake. Why legacy compliance is holding firms back
By Colin McKee
For too long, firms have relied on outdated methods to manage compliance: spreadsheets, emails, and siloed systems. These manual approaches are: Inconsistent → Data collection varies by office or practice,…
Legal Marketing Blog
How to Build Loyalty as a Law Firm
By John Hinson
There’s no shortage of advice about attracting new clients. But what about the clients who already paid you? The ones who sent their cousin your way, or told their book…
PracticePanther Blog
What Are Legal Case Management Software Features?
Picture a Monday morning sprint: the phone lights up, a pleading deadline moves forward, and a new client message pings before your first sip of coffee. In moments like these,…
Horizons
Reuters – Redefining business development as client service in the AI era
By Ali Robinson
Jon Brewer, Senior DealCloud growth director at Intapp, contributed an article to Reuters on how growth-minded firms are using this moment to reimagine how they approach business development. In the…
Case Status Blog
Growing Firm X+O Playbook: 12 Weeks to Faster Case Results
By Paul Bamert
Who this is forFirms with 5–50 people, limited ops/IT, and a willingness to run one weekly 20-minute huddle. You’ll combine O Data (what happened) with X Data (how clients felt/behaved)…
LEX Reception Blog
Save Time (and Money) and Improve Client Experience with Verified Contacts
Verified Contacts is included in all LEX Reception plans as standard, working behind the scenes to save you time and money on every call. This feature reduces call duration by...…
LEX Reception Blog
Save Money and Improve Client Experience with Verified Contacts
Verified Contacts is included in all LEX Reception plans as standard, working behind the scenes to save you money on every call. This feature reduces call duration by eliminating repetitive...…