Topic
Client Service
1,425 published works
Harrington Communications Blog
3 Patterns of a Rainmaking Lawyer
If you’d like to receive more content like this, join 5,000+ other lawyers and legal marketers who subscribe to my Legal Growth email newsletter here. After working with hundreds of…
Fretzin Blog
Stephen Seckler: Smart Strategies for Lawyers Who Hate Selling
In this episode, Steve Fretzin and Stephen Seckler discuss: How lawyers can better align their personalities with business development Navigating career transitions within the legal profession How meaningful networking creates…
Case Status Blog
Report: 1-in-4 Legal Clients Experience Case-Related Anxiety, With Poor Communications to Blame
By Betsy Kinney
Charleston, S.C., July 30, 2025 – Case Status, the leading client engagement platform for law firms, released the latest findings from its Legal Client Experience Report today. The study revealed…
Reinventing Professionals
Improving Billing and Collections to Enhance Client Service
By Ari Kaplan
I spoke with Milan Bobde, the co-founder and CEO of Oddr, an AI-powered invoice-to-cash platform for law firms. We discussed how law firms are addressing the invoice-to-cash process, the benefits of…
Construction Blog | Construction & Public Contract Law Section
Avoid Project Disputes Before They Begin: The Lawyer’s Role in Guiding Client Expectations
Most projects get completed and finally paid without having to resort to outside parties to resolve a dispute. Attorneys maximize the chance of success by teaching clients from our experiences…
Fretzin Blog
BE THAT LAWYER LIVE: Insider Tips from the Legal Industry’s Top Rainmakers
Want to grow your book of business with proven strategies—not guesswork? Join Steve Fretzin and three of the top contributors to his latest book, BE THAT LAWYER: 101 Top Rainmaker…
Be a Better Lawyer Podcast
373: What Your Clients (Really) Want
By Dina Cataldo
You may be friendly, responsive, and great in consults. But that doesn’t mean you’re creating a seamless client experience that builds trust and encourages referrals. In this episode of Be…
Case Status Blog
How to Manage a Law Firm: Mastering Communication, Productivity, and Client Experience
By Kylie Fahey
Managing a law firm is no simple feat. Clients demand transparency, real-time updates, and easy interactions, while you need to respond to it all with limited resources. New technologies are…
Lawmatics Blog
Deep Dive Recap: Streamline Your Intake With One Powerful Form
Intake is often the first real interaction a prospective client has with your firm — and the experience matters. The right form doesn’t just collect information; it sets the tone,…
Case Status Blog
Nearly 80% of Law Firm Clients Feel Uncared For: New Survey Reveals Major Disconnect
By Betsy Kinney
Charleston, S.C., June 17, 2025 — Case Status, the leading AI-powered client engagement platform for law firms, has released its Legal Client Experience Report to help law firms recognize and…