Nothing is more critical to any law firm’s success than having clients who perceive they are receiving valuable services. Those clients come back, find ways to give other work to the firm and speak highly of the firm when asked by others. How can that relationship be developed? First, there must be a clear understanding of the client’s needs. Second, the lawyers must ask the right questions, listen beyond the responses, offer effective solutions, and…

Have you ever asked yourself or your clients why they hired you rather than the many other good lawyers they could have chosen? I had not given it too much thought until a lawyer I coached asked me. What are the top 2 reasons you think that clients sought you out and retained you . . . . :         a)  During the first 1-10 years you began practicing law?          b)  During the years following year 10?         c)  And during…