Topic
Client Communication
250 published works
Securities Compliance Sentinel
I Just Got A Client, Now What?
By Joshua Horn
After the obvious, make and execute on investment recommendations, some are at a loss for what to do next. From my perspective, it is the next step that may mean…
Litigation & Trial
When Writing, An Ounce Of Empathy Is Worth A Pound Of Grammar
A lawyer has two jobs. First, the lawyer thinks about how the law might work, good or bad, in their client’s situation, and then tells their client. Second, the lawyer…
The Rainmaker Blog
Top 5 Behaviors Likely to Generate a Bar Complaint
Douglas Chandler is an Atlanta attorney whose firm specializes in legal malpractice. He has a most informative blog where he recently posted the five behaviors most likely to result in…
Legal Marketing Blog
Return Phone Calls, NOW!
By Tom Kane
Okay, maybe now is not possible or realistic. But, ASAP should be your mantra. Especially for clients, but really everyone. Yes, that means even those you do not want to…
Nashville Criminal Law Report
Things You Should Tell Your Criminal Lawyer
By Rob McKinney
Your nervous when you go to a lawyer's office to decide if you should hire them. You have a list of questions hopefully that you want to ask . Experience.…
Amazing Firms, Amazing Practices
Seven Keys to Retaining Your Clients
By Gerry Riskin
(Note: The positive feedback I received on an article I wrote about client retention for the most recent issue of Edge International Communique (EIC)* led me to believe that perhaps…
Legal Marketing Blog
Client Communications are Still Critical to Marketing
By Tom Kane
There are many ways lawyers communicate with clients. Whether subtly or otherwise, they do so through their actions, as well as inactions. And either way, these “communications” (or lack thereof),…
The Legal Watercooler
I never open e-holiday cards, but when I do …
I hate e-holiday cards, and delete most. Why? Because they suck and/or are not personalized. Client hate them. Lawyers hate them. But here they come. Really. Nothing says, "Hey, thanks…
Virginia Family Law Journal
Charlottesville Divorce Lawyer: The Importance of Good Communication.
By Rob Hagy
Within the last few weeks, I've had several clients come to speak with me because they were dissastified with their current attorneys. Were their current attorneys doing bad jobs? No,…
Legal Marketing Blog
Tips for Better Client Communications
By Tom Kane
I’m a strong believer in the adage I first heard from a marketing partner, who was a friend and mentor at one of my in-house marketing positions; and it is…