Topic
Client Relations
1,404 published works
3 Geeks and a Law Blog
Technology is not your friend – your client is.
We (IT) are getting more and more pressure to develop systems that enable the client to interact with the Firm in what is being coined as a “real time” or…
Legal Marketing Blog
Turning a Disgruntled Client Around
By Tom Kane
In the majority of cases, if a law firm has a disgruntled client, it is the firm’s fault. As I have written about in the past, if the client is…
Pam Woldow's At the Intersection
Getting an “A” from the ACC – Revisiting the Report Card One Year Later
By Pam Woldow & Doug Richardson
One year ago, I penned a post about the ACC Lawyer Rating system, below. After all the economic dust has settled, I would not change a word. Pamela Woldow Posted October 28, 2009 at 12:11 am.…
Law Practice Tips
One Firm’s View of Client Expectations
By Jim Calloway
I think one of the most important practices for lawyers is discussing client expectations and making sure that new clients have reasonable expectations. A client with unrealistic expectations is probably…
3 Geeks and a Law Blog
Thoughts on Dropping Martindale-Hubbell Contracts
By Greg Lambert
Seems that Client Relationship Management (CRM) expenses aren't the only perceived wasteful expenditures on a law firm's balance sheet. One other costly resource that firms seem to be taking another look…
Legal Marketing Blog
Law Marketing Ideas and Advice: Be Seamless…
By Paula Black
Recently I’ve been working with a client whose company prides itself on the idea of being “seamless.” In their case it means bringing together various aspects and teams within a…
3 Geeks and a Law Blog
Elephant Post: What Do You Spend A Lot of Time, Money and Effort On That Just Isn't Worth It?
By Greg Lambert
Tell us something that you spent a lot of money on, support and promote, but just isn't worth all the money, time and effort? This question popped up at one…
Litigation & Trial
Is Client Responsiveness A Good Measure Of A Lawyer’s Quality?
Over at the [non]billable hour, Matthew Homann posted a hilarious Venn Diagram for "What Lawyers Put In Their Biographies" vs. "What Clients Look For In Lawyer Biographies." The diagram is so…
Legal Marketing Blog
Have You Called A Client Today?
By Tom Kane
It’s 2:00 p.m. on Thursday, and Tom Peters of In Search of Excellence fame undoubtedly would like to know if you called a client today. Peters has an excellent 1…
The Legal Watercooler
Mad Men, Lawyers and … How Big is Your Sandbox?
One of the BEST episodes of Mad Men last night. We’ll just leave the Sally Draper stuff for around the water cooler, and talk about the INCREDIBLE interactions between Roger…