Topic
Client Relations
1,404 published works
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Client service lessons from a legendary scoundrel: email is not a good substitute for conversation
By Patrick Lamb
"Don't write anything you can phone. Don't phone anything you can talk. Don't talk anything you can whisper. Don't whisper anything you can smile. Don't smile anything you can nod.…
Legal Marketing Blog
Why Some Client Feedback Programs Don’t Work
By Tom Kane
The good news is that some firms are doing client feedback programs; the bad news is that they aren’t really getting the feedback they need. That is, the feedback questions…
Legal Marketing Blog
When Thanking People – Do It The Old Fashion Way
By Tom Kane
By this I don’t mean to put down technology and social media as ways to develop business, because we know they can and are effective at some level. But, it…
Business and Commercial
10 reasons entrepreneurs hate lawyers? Really 10 reasons why most clients hate lawyers
By Patrick Lamb
Courtesy of Dan Hull's post on this same topic, I was drawn to a post by Scott Edward Walker on Venture Hacks, Top 10 Reasons Why Entrepreneurs Hate Lawyers. I…
Cordell Parvin Blog
Marketing Secret Number 2: Do Workshops for Clients and Friends
My blog post yesterday Marketing Secret: Create a Guide or E-Book, focused on a way of becoming visible to potential clients who do not know you. My post today focuses…
Business and Commercial
What will help you make your business people happy?
By Patrick Lamb
When dealing with in-house counsel, there are some questions you always need to ask. This is one of them. Your in-house clients have clients too. Frequently, they run the business. …
Cordell Parvin Blog
One More Time: Asking a Favor Builds Relationships
I recently shared Dan's story with you. He took a client to lunch and after lunch he asked the client a favor. In case you are still wondering whether asking…
Legal Writing Prof Blog
Scholarship alert: “What Do Clients Want From Their Lawyers?”
This is a working paper from Georgia State Law Prof Clark D. Cunningham and is available here on SSRN. From the abstract:This working paper assembles empirical data from England, Australia…
Legal Profession Blog
Attorney Did Not Violate Sex With Client Rule: Never Met Client
The West Virginia Supreme Court imposed a reprimand with two years probation and other conditions in a disciplinary matter involving two complaints. One matter involved allegations of neglect and failure…
Legal Writing Prof Blog
Partner to associates: sometimes there’s no substitute for face-mail
Writing emails is great but one partner reminds firm associates that sometimes there's no substitute for face-time with a client. In a New York Times interview, Bryan Cave chairman Don Lents advises…