Topic
Client Relations
1,404 published works
Legal Profession Blog
Who Is The Client?
A recent admonition is summarized on the web page of the Massachusetts Board of Bar Overseers:In June 2007, the respondent met with a long-standing client and her mother. The client…
The Legal Watercooler
Cut the Apron Strings
Lawyers, it's time to cut the apron strings and do for yourselves what your marketing department has been doing for far too long. Legal marketers, it's time to cut the…
Zen and the Art of Legal Networking
Lawyers: Are You Listening to Your Clients?
Last night, I caught the end of Neil Cavuto's show, when he told a story that made me think - he said that he was shopping for a Mother's Day…
Legal Ease Blog
Giving away legal advice
My last post posed the question, "Are you giving away too much or not enough?" Only one reader commented on the blog, although I have been having some rather lively…
The Rainmaker Blog
Referrals are the lifeblood of law firm marketing
I have been talking about the law firm marketing system that every law firm needs to have in order to be successful. Today’s post wraps up that discussion with referrals,…
Zen and the Art of Legal Networking
How Important is Customer Service?
In the legal industry, we know how important it is to keep our clients happy, to find ways to work with them that show them we understand their business and…
3 Geeks and a Law Blog
"Clients Have Gotten Smarter."
By Toby Brown
At TECHSHOW last week, I kept hearing the phrase, "Clients have gotten smarter." This was typically in relation to the law firm fees clients are paying and how things are…
The Legal Watercooler
Build a Rapport With Your Clients
I've been touting the idea that, when all things being equal, clients hire attorneys that they know, like and trust, for quite a while now. Numerous surveys and studies tell…
Zen and the Art of Legal Networking
LMA 2010 – General Session: What We Love Most About Our Lawyers – A Client Panel
The client panels held during the LMA conferences always provide a wealth of useful information for legal marketers to bring back to their firms. This year's panel was no different…
Legal Marketing Blog
Client Interviews: Why They Really Are Necessary
By Tom Kane
In this economy, client satisfaction surveys are more important than ever. In covering this topic many times, I have emphasized the value of improving relationships with current clients and referrals…