Topic
Client Relations
1,404 published works
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Storytelling … and Client Service
By Patrick Lamb
It is amazing how one well-written sentence can communicate volumes and engage the reader to think beyond the sentence. My friend Dan Hull writes my favorite blog, What About Clients?. …
Legal Marketing Blog
What Keeps Your Clients Up At Night?
By Tom Kane
If you don’t know, shame on you. The most important element in marketing and business development is assuring the most solid, close, concrete, rock-solid, meaningful, close up, personal, etc., etc.…
Cordell Parvin Blog
12 Lessons You Should Learn from Scott Brown’s Election
As I have been reading and listening to the democrats and republicans talk about Scott Brown’s stunning election in Massachusetts, I increasingly believe that neither party will take away lessons…
Legal Ease Blog
Do Your Clients Have Good Reason to Hate You or Your Law Firm?
By Allison Johs
Want to know what entrepreneurs and business owners hate about lawyers? If you don't already know (or can't guess), take a look at this article: Top 10 Reasons Why Entrepreneurs…
Legal Ease Blog
Do Your Clients Have Good Reason to Hate You or Your Law Firm?
Want to know what entrepreneurs and business owners hate about lawyers? If you don't already know (or can't guess), take a look at this article: Top 10 Reasons Why Entrepreneurs…
Legal Ease Blog
Do Something! Strip Down Your Practice
Yesterday, the topic on Oprah Winfrey was "Stripping Down." Her guests were Peter Walsh, an author and organizing expert (formerly from the hit show "Clean Sweep" on TLC), and a…
The Legal Watercooler
Client Road Show? Leave the Firm Brochure at the Office
It's the beginning of a new year, and the client "road shows" are starting. Nothing like popping into town, meeting with your client, and having nothing meaningful or new to…
Business of Law
Year End Client Satisfaction Evaluations
By Patrick Lamb
It is year end. Have the senior managers of your firm visited your firm's most important clients this month? Has there at least been a phone call to each of…
Marketing Brain Fodder
Conversations, Relationships & Renaming Social Media
There are, no doubt, a few good reasons for some business endeavors — in particular, professional service enterprises — to have concerns over the use of social media. For example,…
Legal Marketing Blog
Relationship Building During The Holidays
By Tom Kane
Due to a death in the family, I’ll be doing encore posts for the next couple of weeks that some of you may not have seen from earlier years.…