Topic
Client Relations
1,404 published works
Law People
It’s Crunch Time: Do You Know Where Your Clients Are?
By Ronda Muir
Now is the time to really get to know your clients. What are their budgetary constrictions? What are their priorities for the next two years? What do they want more of and less…
Zen and the Art of Legal Networking
ILN Business Development Webinar Series: Review of How to Protect and Increase Business with Current Clients
In coordination with Jim Hassett of LegalBizDev, the ILN put together a series of five educational webinars available to member firms on a monthly basis. Jim is the founder of…
Legal Marketing Blog
Entertaining Clients And Referral Sources Isn’t Enough
By Tom Kane
Entertaining clients and referral sources will not, by itself, result in new client work or a new matter. However, taking a client out to a ballgame or to the opera…
Legal Marketing Blog
Build Your Client Relationship’s by Adding Value
By Tom Kane
My friend Stacy West Clark has 25 suggestions for adding value to your relationship with “current clients, referral sources and potential clients,” which are for the most part “free.” And I…
Legal Marketing Blog
Work on the Good Surprises, and Avoid the Bad Ones in Your Client Relationships
By Tom Kane
Some may think that I have schizophrenic tendencies for saying "Surprise Your Clients!" in one recent post and "Clients Abhor Surprises” in an earlier one. Well, let me make this perfectly…
Legal Ease Blog
How lawyers can ‘bulletproof’ their best clients
Gerry Riskin gave two separate presentations at this year's Get a Life conference. His pearls of wisdom were invaluable. According to Riskin, studies show that only 30.7% of clients recommend…
Legal Marketing Blog
Treat Your Clients Like My Mechanic Would, and They Won’t Consider Hiring Another Law Firm
By Tom Kane
Many years ago when I moved to Columbus, Ohio, I needed a brake job on my car. I went to the dealer, and also a small shop I heard about.…
Legal Marketing Blog
Understanding Your Clients Experience with Your Firm
By Tom Kane
In my last post, I talked about some simple, smart ideas from Reid Trautz that were pretty easy to implement. One of them involved lawyers “experiencing” what clients experience upon…
Legal Marketing Blog
Love Those Clients – Now More Than Ever
By Tom Kane
Emotion has everything to do with everything we do in life. Yet apparently, the B2B marketplace according to a Gallup Poll doesn’t reflect the importance of an emotional connection when…
San Antonio Employment Law Blog
Most Potential Clients are Rational
So many clients or potential clients have come to see me or discussed their problems with me on the phone. Invariably, the pattern goes like this: They are so scared…