Topic
Client Relations
1,404 published works
Horizons
Adhere to client requirements more easily with new enhancements to Intapp Terms
By Colin McKee
Satisfying your clients is a reliable strategy for winning new referrals. Intapp Terms helps you boost client satisfaction by making it easier for teams throughout your firm to adhere to…
The Attorney Marketing Center
Transparency is overrated
By David Ward
Prospective clients, people who read your articles or listen to your presentations, want to know what you do and how you can help them. Tell them what, not how. It’s…
Zen and the Art of Legal Networking
Beyond Legal Advice: Understanding Your Clients for Better Service
In today's ever-evolving legal landscape, maintaining strong client relationships is more crucial than ever. Clients expect not only legal expertise but also personalized service, empathy, and a deep understanding of…
Legal Marketing Blog
How to Handle Unhappy Clients
By John Hinson
You've probably been here before: You deliver a major victory for an important client—one that exceeds expectations. You’re happy for them, but you’re especially excited about what the big win…
Grow Law
Mapping the Online Law Firm Client Journey
By Sasha Berson
Many law firms take a scattergun approach to marketing, with their resources spread across various advertising and development haphazardly. This method is inefficient and a systematic strategy is required to…
Case Status Blog
The New Standard: Why Every Lawyer Should Have an App
By Betsy Kinney
In today's digital age, clients expect seamless and convenient access to services across all sectors. Just as you wouldn't consider a bank that lacks mobile banking features, it's becoming increasingly…
Fretzin Blog
Mark Silverman: Make It Happen Consistently
In this episode, Steve Fretzin and Mark Silverman discuss: Building client relationships from the start of your career. Bringing your full, authentic self to your client relationships. Being forward with…
PracticePanther Blog
What Does Law Practice Management Software Do?
Legal practice management software centralizes client information, case files, billing, and more into one accessible platform, helping you manage the myriad tasks involved in day-to-day operations. This software is designed…
Trellis.Law Blog
How Attorneys Are Shoring Up Client Research for the Perfect Pitch
The following is an except from our recent American Bar Association article: “Clients are ahead of us in using data,” begins Dave Walton, the chair of cyber solutions and data strategies…
The Attorney Marketing Center
Why you’re not getting more referrals (and what to do about it)
By David Ward
Referrals are the Sina Qua Non of a professional practice. No doubt, you get referrals, perhaps a lot of referrals, but I promise, you can get more. Maybe enough more to…