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Client Relations

1,404 published works

  1. The Attorney Marketing Center

    It never stops

    By David Ward

    You may not want to hear this, but here it is: lawyers sell legal services.  Yes, you’re a professional and tiy are hired to provide professional services. No, you’re not…

  2. The Attorney Marketing Center

    Your clients want this

    By David Ward

    Clients want you to be trustworthy, competent, and effective. Yes, you know that. But there’s something else they want that you might not know.  It has nothing to do with…

  3. Archer Estate & Trust Litigation Law

    Steve Mignogna Moderates ACTEC’s Stand Alone Program at the 2023 Summer Meeting

    By Steven K. Mignogna

    Steve Mignogna, Chair of Archer’s Estates & Trust Group, attended the American College of Trust and Estate Counsel (ACTEC) Summer Meeting from June 21-25, 2023 in Washington, DC. The Summer…

  4. Zen and the Art of Legal Networking

    Client Centricity in Practice – Part Two

    By Lindsay Griffiths

    Last week, we brought you part one of our session from Rio, "Client Centricity in Practice," moderated by Melissa Kanô and Alexandre Pessoa of KLA Advogados, who were joined by Waldemar…

  5. The Attorney Marketing Center

    It’s your client’s birthday. What do you send them?

    By David Ward

    A birthday card is nice. Especially when it is handwritten and signed by you personally. It shows you took the time to acknowledge them on their day, and you did…

  6. The Attorney Marketing Center

    Build family to build your practice

    By David Ward

    Your clients and former clients, your professional contacts, everyone who knows your name and would take your call—that’s your family. One of the simplest and best ways to grow your…

  7. SLRC blog

    Curiosity Keeps the Clients 🤔

    By Stephen Seckler

    Rently, Barry Horwitz did a great post on the importance of asking good questions. His basic premise is that if we want to do a good job (as consultants, lawyers,…

  8. LawVision Blog

    Law Firm Sales: Reach Out With Gratitude

    By Silvia Coulter

    Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding for the recipient. The inherent…

  9. Zen and the Art of Legal Networking

    Client Centricity in Practice – Part One

    By Lindsay Griffiths

    We recently held the ILN's Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak…

  10. LawVision Blog

    Get to the Point (of Sale): Client-Facing Possibilities for Law Firm Professional Staff

    By LawVision

    “Commitment to help.” This is, according to BTI Consulting CEO Michael Rynowecer, one of the top attributes that buyers demand from their law firms. That’s old news; here’s the new…