Topic
Client Relations
1,404 published works
Prodonovich Advisory Insights
It's Time You Said Thanks
Saying thank you isn’t just good manners, it’s also good for business. In fact, my view is that a well-timed, personalised show of gratitude can be the starting point for…
Other
Giving Thanks for Connection
By Sarah Poland
With all we’ve collectively endured over the past two years, we are more thankful than ever for connection—both with clients and colleagues. Our relationships are truly the driving force behind…
Fretzin Blog
Nina Stillman: Sales and Relationships in Networking
In this episode, Steve Fretzin and Nina Stillman discuss: Challenges facing new lawyers in new areas. Applying lessons you learn from your coaches. The benefits of a quick no. Finding…
The Attorney Marketing Center
Do you speak your clients’ language?
By David Ward
I just read an article about working with clients who aren’t proficient in English. There were some good tips, but no surprises. For most of my legal career, I maintained…
My Shingle
Help Clients and Stay Sane — With Questions
Are you tired of clients calling on weekends? Or explaining to clients over and over again how long a case will take to resolve? Or dealing with complaints about not…
Jaffe Blog
Navigating Holiday Cards in 2021
By asingles
Is your firm considering sending a holiday card this year? If the answer is yes, the next question you need to answer is whether to do a printed card or…
The Attorney Marketing Center
You wouldn’t treat a client that way, would you?
By David Ward
You have a meeting with an important client. Do you put it on your calendar? Do you show up? Would there have to be an emergency for you to cancel…
Women's Rights NY
What should I do if I’m being sexually harassed by a client or customer?
By Jack Tuckner
By Jack Tuckner, Esq. If you’re in a situation where you’re being sexually harassed by a client or a customer, what should you do about it? The same thing you’d…
CAP·impact
The Lobbyist-Client Relationship
https://soundcloud.com/capimpactca/the-lobbyist-client-relationship?si=003697afd7b44201b2f77946651980ff One of the most critical things for a lobbyist to get right is the lobbyist-client relationship. This is something my colleague Ray LeBov and I have written about before…
Public Chatter
The Challenges of Being In-House: Building Relationships
By Perkins Coie
Following up on this blog about the challenges of being in-house and handling your emotional intelligence, here’s another excerpt from this piece that I wrote with Sarah Kalgaard, General Counsel…