Topic
Client Relations
1,404 published works
Ballard360 Insider
Five Questions In-House Counsel Should Ask Their Law Firms
Law firms and their clients need to be strategically aligned in terms of their priorities. In a perfect world, they should be working together to identify ways to deliver high…
Enlightened Rainmaking
Rainmaking Recommendation #226: Using the Rainmaking Cycle to Become a Rainmaker (Part 3 – Creating Relationships)
By Jaimie Field
For the past 4 Rainmaking Recommendations, we have been discussing the Rainmaking Cycle. Today, we discuss the last part, creating relationships. And while to some attorneys this may sound a…
Law Practice Tips
How to Look Better on Zoom (and Other Video-Calling Apps) (December 14, 2020)
By Jim Calloway
I am not judging, but I see a lot of lawyers making some elementary videoconferencing mistakes. If you are talking with a client or on behalf of a client, you…
LawVision Blog
Driving Law Firm Revenues: Quick Tips for Making Client Teams Successful
By Steven Bell
This post originally appeared August 17, 2020 in PinHawk’s Legal Administrator Daily. By Silvia L. Coulter and Steven M. Bell Studies in the legal market consistently show that most client…
LawVision Blog
Law Firm Sales: Engaging with Clients to Drive Revenue
This post originally appeared September 14, 2020 in PinHawk’s Law Firm Marketing Brief. No matter which time of year you choose to conduct a client meeting, it will be welcomed…
Managing Law Firm Transition
Planning for 2021-Turning to the Basics in a Transitional Law Firm Year
It is not an exaggeration to say that 2020 was different. As unanticipated as it was, it is notable that for many law firms this past year has been financially…
Fretzin Blog
David Ackert: Prioritizing Key Relationships
In this episode, Steve Fretzin and David Ackert discuss: Reframing the mindset of business development. Organic and inorganic business development. Being organized in your outreach to those in your circles. …
The Attorney Marketing Center
Client relations starts before the client hires you
By David Ward
Everyone touts the importance of excellent client relations, aka “customer service”. And rightly so. Making our clients feel appreciated, minding our manners, giving clients more value than they expect, being fair…
Solo Practice University Blog
(2020 Update) The First 30 Seconds of A Client Call Can Make Or Break Your Solo Practice
Statistics Support There is Much At Stake It is imperative your law practice be in control of client contacts (or touchpoints) and set the tone (and extend your brand) early…
human brian
Follow this with this
By Brian Biddle
I just received a beautifully designed email from a well-known creative publisher outlining what to do when a client becomes unresponsive. In short, the solution was to send more emails—a…