Topic
Client Relations
1,407 published works
ComplexDiscovery
Thankful for Your Customers? Eleven Customer Relationship Considerations
By Rob Robinson
Eleven Customer Relationship Considerations Subjective, attribute-based customer relationship requirements are very rarely formally addressed or specified during the eDiscovery provider evaluation process. However, these attribute-based requirements are almost always present…
Kirk Stange on Law
Never let a client go to bed angry
Lots of marriage therapists tell married couples never to let their spouse go to bed angry. If there a dispute or the marital discord, many therapists tell couples to resolve…
The Attorney Marketing Center
It takes two to tango
By David Ward
Marketing isn’t about you. Oh, you’re an important part of it, just not the only part. You have a partner, a prospective client, the person you’re courting, and you can’t…
Kirk Stange on Law
Surveying your law firm clients
Client satisfaction is critical to the success of any law firm. It is vital that the vast majority of your clients walk away feeling as if they have received competent,…
The Attorney Marketing Center
Should you hug your clients?
By David Ward
A 2017 study underscores the importance of providing physical contact with infants, especially when they are distressed. In fact, the study says that cuddling can “actually affect babies at the…
Zen and the Art of Legal Networking
Combining Your Passion with Relationship Development
As I was scrolling through Instagram the other night, I came across a post from a former ILN lawyer (shoutout to Craig Levey) who announced that he'll be running the…
Solo Practice University Blog
What Clients Want: Managing Legal Consumer Expectations in 2019-2020 – Part 2 – Guest Lecture(s) with Jared Correia
(You can listen to Part 1 here.) Jarred and I have recorded six free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. It is…
Zen and the Art of Legal Networking
Lawyers: Can you Build Relationships with Data?
Over the last few years, data has become more and more popular a subject, as we try to quantify everything to do with our businesses. "Please don't make me try…
TechLaw Crossroads
Want to Know What Your Clients Want? Ask Ari Kaplan
It a well-known phenomenon that unlike every other business and profession, lawyers avoid asking what their clients think of the services they have provided like the plaque. It’s almost like…
The Attorney Marketing Center
Want people to read your emails?
By David Ward
By far, the best way to get people to read your emails is to send those emails to people who know who you are. A client or former client or…