Topic
Client Relations
1,407 published works
Jaffe Blog
Creating Authentic and Emotion-Driven Sales Pitches
By asingles
“I’m a lawyer, and I promise to work hard for you.” “We have the most professionals of any firm in the area.” “We have the smartest CPAs with years of…
Zen and the Art of Legal Networking
Building Relationships: Connection Through Storytelling
Daily, we interact with lots of people - this happens in person, at our offices, in the coffee shop, at our kids' sporting events or art classes. It happens online,…
Amazing Firms, Amazing Practices
The Focus Challenge – Part 2: Your Clients
By Gerry Riskin
Note: This article first appeared in the October, 2019 issue of Edge International Communiqué (EIC).* 1. The Legal Matter Here are some of the essential lessons I have learned after several decades of…
Dialogue
Words matter: Customers, not Clients
By Patrick Lamb
Words matter: Customers, not Clients is a significant think-piece by Dialogue contributor Patrick Lamb. Earlier this year, I changed the name of this blog from In Search of Perfect Client Service…
The Attorney Marketing Center
All that and a bag of chips
By David Ward
My wife and I went to a specialty market the other day to pick up something she needed for dinner. We passed a table with a bowl of tortilla chips…
Business Development Inc. Blog
17 Things All Law Firm & Other Professional Services Firm Clients Want
All clients want to be:1. Treated like a person and respectfully.2. Listened to and heard.3. Asked their opinion/what they think.4. Informed ahead of time.5. Responded to promptly.6. Cared about.7. Given…
Lawyerist
Podcast #239: Radical Candor, Lawyers & Clients, with Jason Rosoff
By Lawyerist
On this week’s Lawyerist podcast, Sam Glover talks with Jason Rosoff about how to become a better leader and manager by using radical candor. Jason shares how to care personally…
Zen and the Art of Legal Networking
Technology has Changed How We Build Relationships. Lawyers, are you Ready?
We know and are comfortable with the idea that the legal industry is a business of relationships. Lawyers do good work, their clients talk about it (hopefully) and that brings…
Archer Estate & Trust Litigation Law
Anthony La Ratta Appointed Chair of ABA Committee
By callen
Archer Partner Anthony R. La Ratta was recently appointed Chair of the National Conference of Lawyers and Corporate Fiduciaries Committee of the American Bar Association’s Real Property, Trust and Estate…
LawSites
At #ILTACON19, Law Firm Tech Spin-Off Debuts App Designed to Better Serve and Inform Clients
By Bob Ambrogi
Being announced today at ILTACON is a client-facing app and cloud platform designed to provide law firm clients with intuitive access to legal documents, automated legal forms and agreements, secure…